Building partnerships through collaboration.
Faculty and staff can submit a work order or other request for service or maintenance for UB's non-residential facilities.
Ask your supervisor if you may make a request for your unit.
Call Customer Service at 716-645-2025. Staff is available 24 hours a day.
For example Ellicott Complex, Governors, Hadley Village, South Lake Village, Goodyear.
| Service | Some Examples | Request Form |
|---|---|---|
| Carpentry or painting | Walls, ceilings, doors, hang signs, repair; painting walls | Work Order Request |
| Cleaning or custodial | Offices, windows, floors | Work Order Request |
| Code review | Get room capacity, request corridor use, directed by fire marshal | Work Order Request |
| Electrical | Outlets, light bulbs | Work Order Request |
| Elevators | Stuck, won't stop or open, odor | Work Order Request |
| Events | Set-up, take-down, schedule | Work Order Request |
| Event Signage | Campus signage for an event | Event Signage Request |
| Fuel Use | Get authorized to dispense fuel | Fuel Authorization Request |
| Heating or Cooling | Room temp adjustment, after-hours temp schedule | Work Order Request |
| Lock or Key | Lock change, repair; Key duplication | Lock and Key Request |
| Move, remove, pick-up | Furniture, confidential shredding | Work Order Request |
| Pest control | Insect, rodent problems | Work Order Request |
| Plumbing or restroom | Water fountain, leaks, not working | Work Order Request |
| Research equipment | Hoods, eye-wash | Work Order Request |
| Service Notifications | Service advisories by email | Service Notice Request |
| Signage | North, south, downtown; interior, exterior, ADA signs | Work Order Request |
| Temperature | Too hot or cold, schedule after-hours | Work Order Request |
| Other | (describe) | Work Order Request |
Select a specific service from the list:
Or browse all the billing examples:
| Billable Services | Non-billable Services* |
|---|---|
| Repairing and assembling furniture | Replacing floor and ceiling tiles |
| Mounting shelves, whiteboards, bulletin boards, pictures and plaques | Maintaining and repairing interior and exterior doors (For lock maintenance, see Lock and Key Service) |
| Door cutting, except during carpet installation | Installing paper towel and toilet paper dispensers |
| Installing desk partitions and hardware | Replacing and repairing restroom stall hardware |
| Installing and hanging customer purchased blinds | Replacing and repairing windows, frames, screens and hardware |
| Fabricating custom shelves, countertops or cabinets | Installing and repairing floors |
| Replacing and repairing window blinds and shades in public areas and centrally scheduled spaces |
* Some units are not eligible for the non-billable rate. For questions regarding eligibility, please contact University Facilities, Finance and Administration.
| Billable Services | Non-billable Services* |
|---|---|
| Cleaning restrooms and stocking supplies | |
| Emptying waste containers | |
| Cleaning up water spills | |
| Washing windows (ground, first and second floors only, up to approximately 20 feet) | |
| Shoveling and salting stairs and doorways | |
| Replacing blown light bulbs | |
| Providing podiums, chalk, chairs and erasers in centrally scheduled classrooms |
* Some units are not eligible for the non-billable rate. For questions regarding eligibility, please contact University Facilities, Finance and Administration.
| Billable Services | Non-billable Services* |
|---|---|
| Installing or upgrading electrical power for departmental equipment (quote required) | Maintaining interior and exterior power distribution systems |
| Providing electrical power for special events | Maintaining interior and exterior lighting systems |
| Maintaining main electrical substation equipment | |
| Maintaining traffic signals | |
| Maintaining emergency power equipment | |
| Maintaining electric motors | |
| Maintaining wall and time clocks | |
| Maintaining electric generated wall clocks and timers | |
| Maintaining time clock swipe cards | |
| Maintaining handicap door releases |
* Some units are not eligible for the non-billable rate. For questions regarding eligibility, please contact University Facilities, Finance and Administration.
| Billable Services | Non-billable Services* |
|---|---|
| Additional labor provided by Facilities beyond setup and takedown will be charged at the standard labor rate as defined by Facilities | Delivery of university-owned tables, chairs, podiums, flags and banners |
| Overtime labor will be charged except in the case of general commencement | Regular time labor to facilitate setup, takedown and cleanup |
| Supplemental tables, chairs and staging provided by outside vendors | Special event signage |
| Billable Services | Non-billable Services* |
|---|---|
| Delivery of university-owned tables, chairs, podiums, flags and banners | |
| Special event signage | |
| Supplemental tables, chairs and staging provided by outside vendors | |
| Utilities and additional labor provided by Facilities beyond setup, takedown and cleanup will be charged at the standard labor rate as defined by Facilities |
| Billable Services | Non-billable Services* |
|---|---|
| Special event signage is based on availability as university-sponsored events take priority | |
| Tables, chairs and staging must be provided by outside vendors | |
| Utilities and additional labor provided by Facilities beyond setup, takedown and cleanup will be charged at the standard labor rate as defined by Facilities |
| Billable Services | Non-billable Services* |
|---|---|
| Special event signage | Service provided by Facilities as requested by the UB varsity team |
* Some units are not eligible for the non-billable rate. For questions regarding eligibility, please contact University Facilities, Finance and Administration.
| Billable Services | Non-billable Services* |
|---|---|
| After business hours services and repairs | Filling tires with air |
| Towing | Quick vehicle check |
| Roadside assistance (emergency and non-emergency) | |
| Oil changes | |
| Oil fill-ups | |
| Wiper blades | |
| Washer solvent | |
| Gasoline |
* Some units are not eligible for the non-billable rate. For questions regarding eligibility, please contact University Facilities, Finance and Administration.
| Billable Services | Non-billable Services* |
|---|---|
| Installing temporary and permanent signs | Cutting grass |
| Installing recognition and memorial markers | Maintaining and striping athletic fields |
| Setting up campus events and recreation | Cleaning up litter and debris |
| Removing snow and controlling ice | |
| Maintaining parking lots and roadways | |
| Maintaining trees, shrubs and flowerbeds |
* Some units are not eligible for the non-billable rate. For questions regarding eligibility, please contact University Facilities, Finance and Administration.
| Billable Services | Non-billable Services* |
|---|---|
| [None] | Room temp adjustment |
| After-hours temp schedule |
* Some units are not eligible for the non-billable rate. For questions regarding eligibility, please contact University Facilities, Finance and Administration.
| Billable Services | Non-billable Services* |
|---|---|
| Key cutting | Repairing door handles |
| Lock changes | Repairing door locks |
| Repairing or replacing desk and file cabinet locks | Repairing panic hardware |
* Some units are not eligible for the non-billable rate. For questions regarding eligibility, please contact University Facilities, Finance and Administration.
| Billable Services | Non-billable Services* |
|---|---|
| Plastering ceiling and repairing walls in departmental spaces | Plastering ceiling and repairing walls in public spaces |
| Repairing interior concrete walls and floors in departmental spaces | Repairing interior concrete walls and floors in public spaces |
| Repairing brick walls and floors in departmental spaces | Repairing exterior concrete walls, curbs and walkways |
| Repairing tile walls and floors in departmental spaces | Repairing brick walls and floors in public spaces |
| Repairing ceramic tile in departmental spaces | Repairing tile walls and floors in public spaces |
| Repairing shower stalls in non-residential areas | |
| Repairing stairs and stairways | |
| Repairing ceramic tiles in public spaces |
* Some units are not eligible for the non-billable rate. For questions regarding eligibility, please contact University Facilities, Finance and Administration.
| Billable Services | Non-billable Services* |
|---|---|
Repairing and maintaining department fume hoods | Repairing overhead doors |
| Repairing departmental equipment | Maintaining flag poles and cables |
| Maintaining air compressors | |
| Maintaining hydraulic systems | |
| Maintaining pneumatic controls and piping | |
| Maintaining hoists and lift gates | |
| Maintaining bearings and shafts | |
| Maintaining fans, air handlers and motors | |
| Replacing fan belts | |
| Maintaining interior and exterior metal railings | |
| Maintaining vacuum systems and pumps |
* Some units are not eligible for the non-billable rate. For questions regarding eligibility, please contact University Facilities, Finance and Administration.
| Billable Services | Non-billable Services* |
|---|---|
| Assisting office moves (moving a desk across a room or relocating an entire department) | Picking up scrap materials as requested |
| Assisting renovation moves (a Project Manager will be assigned) | Limited storage for short-term (max 30 days) holding at the Helm Receiving area |
| Space modification, e.g. to existing heating, cooling, lighting systems | |
| Updated Stationary, business cards or envelopes | |
| New Interior or Exterior signage | |
| Lock and key changes | |
| Carpentry services related to the move |
* Some units are not eligible for the non-billable rate. For questions regarding eligibility, please contact University Facilities, Finance and Administration.
| Billable Services | Non-billable Services* |
|---|---|
| Painting interior walls, doors, frames in departmental space | Painting interior walls, doors, frames in public space |
| Painting exterior walls, doors, frames in departmental space | Painting exterior walls, doors, frames in public space |
| Painting floors, ceilings in departmental space | Painting signs in public space |
| Painting signs in departmental space | Painting floors, ceilings in public space |
* Some units are not eligible for the non-billable rate. For questions regarding eligibility, please contact University Facilities, Finance and Administration.
| Billable Services | Non-billable Services* |
|---|---|
| [None] | Removal of insects and rodents from campus buildings |
| Removal of rodents outside buildings and near waste collection sites | |
| Removal of birds and other small animals unable to exit buildings | |
| Removal of dead animals | |
| Removal of bee, hornet, wasp or yellow jacket nests inside or outside of buildings |
* Some units are not eligible for the non-billable rate. For questions regarding eligibility, please contact University Facilities, Finance and Administration.
| Billable Services | Non-billable Services* |
|---|---|
| Installing plumbing for department related equipment | Maintaining potable water supply |
| Removing and capping existing plumbing after equipment removal | Maintaining water meters |
| Installing department eye-wash stations | Maintaining natural gas meters and piping |
| Maintaining sewage and storm waste water piping | |
| Repairing and replacing bathroom fixtures | |
| Maintaining exterior water supply piping and fixtures | |
| Repairing interior leaks | |
| Repairing distilled water systems | |
| Replacing toilet seats in public places | |
| Testing backflow preventers | |
| Testing eyewash and shower stations with Environment, Health and Safety department |
* Some units are not eligible for the non-billable rate. For questions regarding eligibility, please contact University Facilities, Finance and Administration.
| Billable Services | Non-billable Services* |
|---|---|
| [None] | Confidential bulk shredding |
| Picking up scrap and surplus items as requested | |
| Providing large recycling containers during moving or cleaning | |
| Recycling batteries | |
| Recycling beverage containers or specialty items |
* Some units are not eligible for the non-billable rate. For questions regarding eligibility, please contact University Facilities, Finance and Administration.
| Billable Services | Non-billable Services* |
|---|---|
| Repairing or recharging departmental equipment (freezers, refrigerators and ice machines) | Maintaining chilled water compressors |
| Maintaining cooling towers | |
| Maintaining Leibert units | |
| Maintaining air dryers and de-aerators | |
| Maintaining heat pumps | |
| Maintaining wall, ceiling and floor air conditioning units |
* Some units are not eligible for the non-billable rate. For questions regarding eligibility, please contact University Facilities, Finance and Administration.
| Billable Services | Non-billable Services* |
|---|---|
| Clearing snow from roads, parking lots and sidewalks | |
| Salting stairs and walkways to prevent ice | |
| Routinely sweeping roads, parking lots, sidewalks and patios to remove debris | |
| Repairing potholes and road hazards | |
| Repaving parking lots, sidewalks and paths |
* Some units are not eligible for the non-billable rate. For questions regarding eligibility, please contact University Facilities, Finance and Administration.
| Billable Services | Non-billable Services* |
|---|---|
| [None] | Making roof repairs |
| Repairing roof leaks | |
| Providing steel columns, beams and joists |
* Some units are not eligible for the non-billable rate. For questions regarding eligibility, please contact University Facilities, Finance and Administration.
| Billable Services | Non-billable Services* |
|---|---|
| Providing safety shoes and glasses as requested | Conducting laboratory safety assessments prior to beginning work |
| Reviewing laboratory hazards to determine the proper PPE |
* Some units are not eligible for the non-billable rate. For questions regarding eligibility, please contact University Facilities, Finance and Administration.
| Billable Services | Non-billable Services* |
|---|---|
| Welding | Railings |
| Bracket fabrication | Safety chains |
| Small circular pumps | |
| Fabricate metal for signs | |
| Fabricate diffusers for air vents |
* Some units are not eligible for the non-billable rate. For questions regarding eligibility, please contact University Facilities, Finance and Administration.
| Billable Services | Non-billable Services* |
|---|---|
| Desk signs | Repairs for signage denoting public spaces |
| Event signs | Vinyl cut room numbers above doors |
| Interior and exterior signage requests | |
| Interior room signs in compliance with the Americans with Disabilities Act (ADA) | |
| Laboratory sign requests | |
| Name tags | |
| Recognition and memorial markers | |
| Signs denoting event parking |
* Some units are not eligible for the non-billable rate. For questions regarding eligibility, please contact University Facilities, Finance and Administration.