Requesting a Service

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Faculty and staff can submit a work order or other request for service or maintenance for UB's non-residential facilities.

Am I Authorized?

Ask your supervisor if you may make a request for your unit.

Immediate Service

Call Customer Service at 716-645-2025. Staff is available 24 hours a day.

Residential Requests

For example Ellicott Complex, Governors, Hadley Village, South Lake Village, Goodyear.

Services Available

Examples and Request Forms

Services With Examples and Request Forms

Service Some Examples Request Form
Carpentry or painting Walls, ceilings, doors, hang signs, repair; painting walls Work Order Request
Cleaning or custodial Offices, windows, floors Work Order Request
Code review Get room capacity, request corridor use, directed by fire marshal Work Order Request
Electrical Outlets, light bulbs Work Order Request
Elevators Stuck, won't stop or open, odor Work Order Request
Events Set-up, take-down, schedule Work Order Request
Event Signage Campus signage for an event Event Signage Request
Heating or Cooling Room temp adjustment, after-hours temp schedule Work Order Request
Lock or Key Lock change, repair; Key duplication Lock and Key Request
Move, remove, pick-up Furniture, confidential shredding Work Order Request
Pest control Insect, rodent problems Work Order Request
Plumbing or restroom Water fountain, leaks, not working Work Order Request
Research equipment Hoods, eye-wash Work Order Request
Service Notifications Service advisories by email Service Notice Request
Signage North, south, downtown; interior, exterior, ADA signs Work Order Request
Temperature Too hot or cold, schedule after-hours Work Order Request
Other (describe) Work Order Request

Billing Examples

Select a specific service from the list:

Or browse all the billing examples:

Billing Examples for Services

  • Carpentry

    Carpentry — Service Examples
    Billable Services Non-billable Services*
    Repairing and assembling furniture  Replacing floor and ceiling tiles
    Mounting shelves, whiteboards, bulletin boards, pictures and plaques

    Maintaining and repairing interior and exterior doors

    (For lock maintenance, see Lock and Key Service)

    Door cutting, except during carpet installation Installing paper towel and toilet paper dispensers
    Installing desk partitions and hardware Replacing and repairing restroom stall hardware
    Installing and hanging customer purchased blinds Replacing and repairing windows, frames, screens and hardware
    Fabricating custom shelves, countertops or cabinets Installing and repairing floors
      Replacing and repairing window blinds and shades in public areas and centrally scheduled spaces

    * Some units are not eligible for the non-billable rate. For questions regarding eligibility, please contact University Facilities, Finance and Administration.

  • Custodial

    Custodial — Service Examples
    Billable Services Non-billable Services*
      Cleaning restrooms and stocking supplies  
      Emptying waste containers
      Cleaning up water spills
      Washing windows (ground, first and second floors only, up to approximately 20 feet)
      Shoveling and salting stairs and doorways
      Replacing blown light bulbs
      Providing podiums, chalk, chairs and erasers in centrally scheduled classrooms

    * Some units are not eligible for the non-billable rate. For questions regarding eligibility, please contact University Facilities, Finance and Administration.

  • Electrical

    Electrical — Service Examples
    Billable Services Non-billable Services*
    Installing or upgrading electrical power for departmental equipment (quote required) Maintaining interior and exterior power distribution systems 
    Providing electrical power for special events Maintaining interior and exterior lighting systems
      Maintaining main electrical substation equipment
      Maintaining traffic signals
      Maintaining emergency power equipment
      Maintaining electric motors
      Maintaining wall and time clocks  
      Maintaining electric generated wall clocks and timers
      Maintaining time clock swipe cards  
      Maintaining handicap door releases

    * Some units are not eligible for the non-billable rate. For questions regarding eligibility, please contact University Facilities, Finance and Administration.

  • Event Services

    • Event Services Examples — Campus Wide Events
      Billable Services Non-billable Services*
      Additional labor provided by Facilities beyond setup and takedown will be charged at the standard labor rate as defined by Facilities
      Delivery of university-owned tables, chairs, podiums, flags and banners
      Overtime labor will be charged except in the case of general commencement
      Regular time labor to facilitate setup, takedown and cleanup
      Supplemental tables, chairs and staging provided by outside vendors Special event signage
    • Event Services Examples — UB Sponsored Events
      Billable Services Non-billable Services*
      Delivery of university-owned tables, chairs, podiums, flags and banners
       
      Special event signage  
      Supplemental tables, chairs and staging provided by outside vendors
       
      Utilities and additional labor provided by Facilities beyond setup, takedown and cleanup will be charged at the standard labor rate as defined by Facilities  
    • Event Service Examples — Private Events
      Billable Services Non-billable Services*
      Special event signage is based on availability as university-sponsored events take priority
       
      Tables, chairs and staging must be provided by outside vendors
       
      Utilities and additional labor provided by Facilities beyond setup, takedown and cleanup will be charged at the standard labor rate as defined by Facilities  
    • Event Service Examples — Varsity Athletic Events
      Billable Services Non-billable Services*
      Special event signage Service provided by Facilities as requested by the UB varsity team

    * Some units are not eligible for the non-billable rate. For questions regarding eligibility, please contact University Facilities, Finance and Administration.

  • Fleet Maintenance

    Fleet Maintenance — Service Examples
    Billable Services Non-billable Services*
    After business hours services and repairs Filling tires with air
    Towing Quick vehicle check
    Roadside assistance (emergency and non-emergency)  
    Oil changes  
    Oil fill-ups  
    Wiper blades  
    Washer solvent  
    Gasoline  

    * Some units are not eligible for the non-billable rate. For questions regarding eligibility, please contact University Facilities, Finance and Administration.

  • Grounds Maintenance

    Grounds Maintenance — Service Examples
    Billable Services Non-billable Services*
    Installing temporary and permanent signs Cutting grass
    Installing recognition and memorial markers Maintaining and striping athletic fields 
    Setting up campus events and recreation   Cleaning up litter and debris 
      Removing snow and controlling ice 
      Maintaining parking lots and roadways
      Maintaining trees, shrubs and flowerbeds

    * Some units are not eligible for the non-billable rate. For questions regarding eligibility, please contact University Facilities, Finance and Administration.

  • Heating or Cooling

    Heating or Cooling — Service Examples
    Billable Services Non-billable Services*
    [None] Room temp adjustment
       After-hours temp schedule

    * Some units are not eligible for the non-billable rate. For questions regarding eligibility, please contact University Facilities, Finance and Administration.

  • Lock and Key

    Locks and Keys — Service Examples
    Billable Services Non-billable Services*
    Key cutting  Repairing door handles
    Lock changes Repairing door locks
    Repairing or replacing desk and file cabinet locks Repairing panic hardware 

    * Some units are not eligible for the non-billable rate. For questions regarding eligibility, please contact University Facilities, Finance and Administration.

  • Masonry

    Masonry — Service Examples
    Billable Services Non-billable Services*
    Plastering ceiling and repairing walls in departmental spaces Plastering ceiling and repairing walls in public spaces
    Repairing interior concrete walls and floors in departmental spaces Repairing interior concrete walls and floors in public spaces
    Repairing brick walls and floors in departmental spaces Repairing exterior concrete walls, curbs and walkways
    Repairing tile walls and floors in departmental spaces Repairing brick walls and floors in public spaces
    Repairing ceramic tile in departmental spaces Repairing tile walls and floors in public spaces
      Repairing shower stalls in non-residential areas
      Repairing stairs and stairways
      Repairing ceramic tiles in public spaces

    * Some units are not eligible for the non-billable rate. For questions regarding eligibility, please contact University Facilities, Finance and Administration.

  • Mechanical Services

    Mechanical — Service Examples
    Billable Services Non-billable Services*

    Repairing and maintaining department fume hoods

    Repairing overhead doors
    Repairing departmental equipment Maintaining flag poles and cables
      Maintaining air compressors
      Maintaining hydraulic systems
      Maintaining pneumatic controls and piping
      Maintaining hoists and lift gates
      Maintaining bearings and shafts
      Maintaining fans, air handlers and motors
      Replacing fan belts
      Maintaining interior and exterior metal railings
      Maintaining vacuum systems and pumps

    * Some units are not eligible for the non-billable rate. For questions regarding eligibility, please contact University Facilities, Finance and Administration.

  • Moving and Relocation

    Moving and Relocation — Examples
    Billable Services
    Non-billable Services*
    Assisting office moves (moving a desk across a room or relocating an entire department) Picking up and delivering items posted on UB SWAP
    Assisting renovation moves (a Project Manager will be assigned) Picking up scrap materials as requested
    Space modification, e.g. to existing heating, cooling, lighting systems Limited storage for short-term (max 30 days) holding at the Helm Receiving area
    Updated Stationary, business cards or envelopes  
    New Interior or Exterior signage    
    Lock and key changes  
    Carpentry services related to the move  

    * Some units are not eligible for the non-billable rate. For questions regarding eligibility, please contact University Facilities, Finance and Administration.

  • Painting

    Painting — Service Examples
    Billable Services Non-billable Services*
    Painting interior walls, doors, frames in departmental space Painting interior walls, doors, frames in public space
    Painting exterior walls, doors, frames in departmental space Painting exterior walls, doors, frames in public space
    Painting floors, ceilings in departmental space Painting signs in public space
    Painting signs in departmental space Painting floors, ceilings in public space

    * Some units are not eligible for the non-billable rate. For questions regarding eligibility, please contact University Facilities, Finance and Administration.

  • Pest Control

    Pests — Service Examples
    Billable Services Non-billable Services*
    [None] Removal of insects and rodents from campus buildings
      Removal of rodents outside buildings and near waste collection sites
      Removal of birds and other small animals unable to exit buildings
      Removal of dead animals  
      Removal of bee, hornet, wasp or yellow jacket nests inside or outside of buildings

    * Some units are not eligible for the non-billable rate. For questions regarding eligibility, please contact University Facilities, Finance and Administration.

  • Plumbing

    Plumbing — Service Examples
    Billable Services Non-billable Services*
    Installing plumbing for department related equipment
    Maintaining potable water supply
    Removing and capping existing plumbing after equipment removal Maintaining water meters
    Installing department eye-wash stations Maintaining natural gas meters and piping
      Maintaining sewage and storm waste water piping
      Repairing and replacing bathroom fixtures
      Maintaining exterior water supply piping and fixtures
      Repairing interior leaks
      Repairing distilled water systems
      Replacing toilet seats in public places
      Testing backflow preventers
      Testing eyewash and shower stations with Environment, Health and Safety department

    * Some units are not eligible for the non-billable rate. For questions regarding eligibility, please contact University Facilities, Finance and Administration.

  • Recyle and Reuse

    Recyle and Reuse — Service Examples
    Billable Services Non-billable Services*
    [None] Advertising usable items for UB staff on UB SWAP
      Confidential bulk shredding
      Picking up scrap and surplus items as requested
      Providing large recycling containers during moving or cleaning
      Recycling batteries
      Recycling beverage containers or specialty items

    * Some units are not eligible for the non-billable rate. For questions regarding eligibility, please contact University Facilities, Finance and Administration.

  • Refrigeration

    Refrigeration — Service Examples
    Billable Services
    Non-billable Services*
    Repairing or recharging departmental equipment (freezers, refrigerators and ice machines)
    Maintaining chilled water compressors
      Maintaining cooling towers
      Maintaining Leibert units
      Maintaining air dryers and de-aerators
      Maintaining heat pumps
      Maintaining wall, ceiling and floor air conditioning units

    * Some units are not eligible for the non-billable rate. For questions regarding eligibility, please contact University Facilities, Finance and Administration.

  • Roads and Walkways

    Roads and Walkways — Service Examples
    Billable Services Non-billable Services*
      Clearing snow from roads, parking lots and sidewalks
      Salting stairs and walkways to prevent ice
      Routinely sweeping roads, parking lots, sidewalks and patios to remove debris
      Repairing potholes and road hazards
      Repaving parking lots, sidewalks and paths

    * Some units are not eligible for the non-billable rate. For questions regarding eligibility, please contact University Facilities, Finance and Administration.

  • Roofing

    Roofing — Service Examples
    Billable Services Non-billable Services*
    [None]

    Making roof repairs

      Repairing roof leaks
      Providing steel columns, beams and joists

    * Some units are not eligible for the non-billable rate. For questions regarding eligibility, please contact University Facilities, Finance and Administration.

  • Safety Equipment

    Safety Equipment — Service Examples
    Billable Services Non-billable Services*
    Providing safety shoes and glasses as requested Conducting laboratory safety assessments prior to beginning work
      Reviewing laboratory hazards to determine the proper PPE

    * Some units are not eligible for the non-billable rate. For questions regarding eligibility, please contact University Facilities, Finance and Administration.

  • Sheet Metal

    Sheet Metal — Service Examples
    Billable Services Non-billable Services*
    Welding

    Railings

    Bracket fabrication Safety chains
      Small circular pumps
      Fabricate metal for signs
      Fabricate diffusers for air vents

    * Some units are not eligible for the non-billable rate. For questions regarding eligibility, please contact University Facilities, Finance and Administration.

  • Signage

    Signage — Service Examples
    Billable Services
    Non-billable Services*
    Desk signs Repairs for signage denoting public spaces
    Event signs Vinyl cut room numbers above doors
    Interior and exterior signage requests  
    Interior room signs in compliance with the Americans with Disabilities Act (ADA)  
    Laboratory sign requests  
    Name tags  
    Recognition and memorial markers  
    Signs denoting event parking  

    * Some units are not eligible for the non-billable rate. For questions regarding eligibility, please contact University Facilities, Finance and Administration.