Improve Your Professional Well-Being

The University at Buffalo recognizes that personal problems at home or interpersonal issues at work can negatively affect one’s job performance, mental health, and/or physical health. The goal of the Employee Assistance Program is to help staff and faculty deal with these problems and issues in the most positive way possible. The entire university, including YOU, benefits from employees who are feeling good and working productively. 

On this page:

Common Concerns

What You Can Expect

When you meet with Employee Assistance you will get a private and confidential meeting on the campus of your choice with one of the EAP staff. The EAP consultant will listen to your concerns, help you think about your situation differently, and provide ideas about how to address those concerns. If a referral to an outside agency is desired, your EAP consultant will work with you to find the best resources, based on your concern, preferences and insurance carrier.

Workplace Consultation

If you are experiencing difficulties at work, you can reach out to your EAP professional for support and recommendations.

Contact an Expert

We all need support sometimes. For confidential consultation or 1-on-1 meetings at no charge to you, referrals to specialists, and/or general information on how to help yourself or others manage personal and/or work-related concerns, please reach out to us.

Employee Assistance Program (EAP)

Phone: 716-645-4461


Other Opportunities To Improve Your Well-Being

  • Mediation

    Get help managing interpersonal problems or workplace disputes involving one or more people in a neutral, professional setting.  Get a peaceful and satisfactory resolution to your problem.

    Using mediation services may be able to help you if you are experiencing:

    • Interpersonal issues
    • Perceived bullying
    • Personality conflict
    • Supervisor-supervisee conflict
    • Co-worker conflict
    • Differing work style
  • Support Groups

    Get support from your peers to improve your well-being. Designed to provide emotional, educational and social support through regularly scheduled meetings, support groups help participants develop methods and skills to solve problems. Building social support will help your ability to maintain or improve your overall personal, physical and emotional health while dealing with real life issues.

  • Training

    Attend a training to improve your well-being. Free workshops are offered to all UB employees on each of the UB campuses during the Fall and Spring semesters, and during the summer.  Workshops are led by professionals expert on the topic, and participants are typically highly satisfied with the workshops they attend.  UB employees may attend workshops during their work time, provided that they have received supervisory approval. Suggestions for training topics are always welcome.

  • Customized Workshops For Workplace Concerns

    Obtain a training customized to the needs of your department or work-group. Popular workshops include:

    • Improving communication
    • Defusing conflict
    • Improving office climate
    • Managing stress
    • Supervisory skills to manage tough issues
  • Return To Work Services

    When you need to be out of the workplace for a significant amount of time due to medical, substance abuse, mental health or other personal issues, get confidential assistance from your Employee Assistance (EA) consultant.

    • Before leaving the workplace:

    Your EA consultant can help you navigate the various areas on campus that will help facilitate your leave, such as: Health Benefits, Employee Relations and/or Accessibility Resources.

    • Before returning to the workplace:

    Your EA consultant can help with your transition back into the workplace by coordinating a “Return to Work” meeting on your behalf. “Return to Work” meetings provide a safe, confidential and comfortable environment for you and others to talk about your return to the workplace.

    Participants in the “Return to Work” meeting are chosen by you and may include your supervisor, Benefits, Employee Relations, Accessibility Resources, your treatment provider (if applicable) and the EA consultant. This meeting gives everyone the opportunity to discuss any circumstances that need to be addressed to ensure a smooth transition back into the workplace, such as job expectations, agreements about any necessary accommodations and ways to continue positive communication among all involved.

  • Crisis Intervention For Traumatic Workplace Concerns

    If you or someone you know has been affected by the stress of a traumatic workplace event, you may request Critical Incident Stress Management (CISM), a comprehensive multi-component approach to crisis intervention.

    CISM helps:

    • Identify and mitigate traumatic stress symptoms that could occur after involvement or exposure to a critical incident, such as:
      • Death or serious injury to UB community member
      • Active shooter or other large scale acts of violence
      • Physical or sexual assaults
      • Environmental disaster     
    • Reduce the duration and severity of traumatic stress arising from crisis situations
    • Prevent disabling psychological effects and regain adaptive work-life functioning

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