Lock and Key

On this page:

Faculty and staff can request lock changes, key cutting and lock or door repairs for buildings on campus.

Lost or Stolen Keys

Call Customer Service at 716-645-2025

Service Hours

Customer Service Office

Days Hours
Monday - Friday 7:30 a.m. - 4:30 p.m.

North Campus key pickup
John Beane Center

South Campus key pickup
Service Center Building
250 Winspear Avenue, room 130

Found, Missing, Stolen or Damaged Keys

Found Keys

You can return found keys to Customer Service or to University Police Lost and Found.  

Missing Keys

Immediately report missing keys to your department coordinator or to Customer Service. Departments are responsible for the total cost of lock changes and replacement keys.

To request replacement keys:

  • Submit a new key request procedure for replacement keys. 
  • Submit a lock and key request to Customer Service for a lock change and replacement keys.

Stolen Keys

Immediately report stolen keys to your department coordinator or to Customer Service. If keys are not returned by a terminated employee or a student leaving the university, they are considered stolen.

  • After receiving a report of stolen keys, Customer Service will contact University Police.
  • The reporting department will file a police report detailing the circumstances of the theft.

Damaged Keys

Immediately conctact Customer Serivce if a key is broken off in a lock or if a key is malfunctioning.

  • Return damaged or broken keys to your department coordinator or to Customer Service.
  • A new key will be issued once Customer Service verifies the damage.

Requesting Service

Lock and Key — Billable and Nonbillable

Use examples of service and maintenance costs to guide your decisions. Your situation may vary from the usual. 

Lock and Key

Locks and Keys — Service Examples
Billable Services Non-billable Services*
Key cutting  Repairing door handles
Lock changes Repairing door locks
Repairing or replacing desk and file cabinet locks Repairing panic hardware 

* Some units are not eligible for the non-billable rate. For questions regarding eligibility, please contact University Facilities, Finance and Administration.

The request form must contain the department head's signature before any request is approved.

Contact an Expert

Customer Service avatar.

Customer Service

University Facilities

120 John Beane Center

Phone: 716-645-2025; Fax: 716-645-5965

Email: custserv@facilities.buffalo.edu

Related Forms, Policies, Links




Webpage Feedback

Notice a Technical Problem With This Webpage?

(We'd like to respond to you.)