Improve Your Professional Well-Being

The University at Buffalo recognizes that personal problems at home or interpersonal issues at work can negatively affect one’s job performance, mental health, and/or physical health. The goal of the Employee Assistance Program is to help staff and faculty deal with these problems and issues in the most positive way possible. The entire university, including YOU, benefits from employees who are feeling good and working productively. 

On this page:

Common Concerns

Stress Management

Everyone experiences periods of stress. That is normal. Feeling constantly stressed and being consumed by it though can have negative consequences for your health, your life, your happiness. EAP can work with you to manage your stress and function better at work and at home.

Life Changing Events

Whether experiencing something desirable (e.g., birth of a child) or undesirable (e.g. relationship ends), we can be stressed, and benefit from talking to someone who can help us confront the stressor, and to cope effectively with it. Contact EAP.

Close Personal Relationships

Personal relationships are important to our lives. Sometimes, our closest relationships go through periods of turbulence and unhappiness. This may affect our mood, and our work. Contact EAP for ideas on how to improve your relationship(s).

Alcohol or Drug Abuse

If you or a loved one are having bad things happen because of alcohol or drug use, it’s time to contact EAP.  We can offer ideas on how to deal with these concerns, and provide referrals to a program right for you.  


Sometimes, you and another university employee will disagree about personal or work-related issues. Disagreements are normal, but if your disagreement intensifies and makes work difficult, contact EAP for ideas to improve your working relationship. 

EAP offers a free and confidential mediation service to university personnel dealing with interpersonal problems or workplace disputes in an informal, neutral setting. For more information, contact Neil McGillicuddy, or click the Resolve Conflict link.

Elder Care

Providing care to an older family member can be both rewarding and stressful. If you find that caregiving is consuming increasing amounts of your time and energy, you may be heading toward caregiver burnout. Consult with EAP for ideas on how to avoid burnout and resultant consequences.

EAP runs a monthly self-help group for caregivers; for more information, contact Sue Bagdasarian


Whether you are parenting a 10 week old, a 10 month old, a 10 year old, or 10 children, you may find your child, your child’s environment, or your role as a parent to be challenging. Contact EAP for ideas on how to overcome these challenges.

Mental Health

Bothered by feelings of sadness, anger, anxiety, irritability, or helplessness?  Overwhelmed, preoccupied, having difficulty focusing?  Isolating yourself, withdrawing from activities, crying often?  Talking to EAP can help.

Physical Health

Whether your health difficulty is acute or chronic, it may be having an immense impact on your overall functioning. Contacting EAP for ideas on how to overcome this stressor can be an important step in reclaiming your life. 

EAP runs a monthly self-help group for those with chronic illness; for more information, contact Sue Bagdasarian

Workplace Issues

Work should not always be fun, but if there are factors that seem out of your control leading to unhappiness, schedule a meeting with your workplace behavioral specialist at EAP to discuss the concern, and perhaps problem solve ideas to remedy the situation.

EAP runs a monthly self-help group for those encountering workplace stress. For more information, contact Neil McGillicuddy

Grief and Loss

You may be grieving after the loss of a loved one. Most people go through a series of stages while grieving, and the process will take a while. If, however, it seems that the grief is intense, not getting better, and not allowing for attention to other parts of life, contacting EAP may help you get back on track.

Career Transitions

Moving into a new phase of life can be exciting! However, we also know that it can be stressful, and that it may even feel overwhelming. Whether adjusting to a new town, new job, new supervisor, and/or new duties, stress is natural. Contact EAP to learn effective coping strategies when the stress gets to be too much, or contact us  proactively, before stress becomes a problem.

What You Can Expect

When you meet with Employee Assistance you will get a private and confidential meeting on the campus of your choice with one of the EAP staff. The EAP consultant will listen to your concerns, help you think about your situation differently, and provide ideas about how to address those concerns. If a referral to an outside agency is desired, your EAP consultant will work with you to find the best resources, based on your concern, preferences and insurance carrier.

Workplace Consultation

If you are experiencing difficulties at work, you can reach out to your EAP professional for support and recommendations.

Contact an Expert

We all need support sometimes. For confidential consultation or 1-on-1 meetings at no charge to you, referrals to specialists, and/or general information on how to help yourself or others manage personal and/or work-related concerns, please reach out to us.

Employee Assistance Program (EAP)

Phone: 716-645-4461


Employee Assistance Consultants

  • Susan Bagdasarian.

    Susan Bagdasarian

    Employee Assistance Program

    Phone: 716-645-8167


  • Neil McGillicuddy.

    Neil McGillicuddy

    Employee Assistance Program

    Phone: 716-645-4458


Other Opportunities To Improve Your Well-Being

  • Mediation

    Get help managing interpersonal problems or workplace disputes involving one or more people in a neutral, professional setting.  Get a peaceful and satisfactory resolution to your problem.

    Using mediation services may be able to help you if you are experiencing:

    • Interpersonal issues
    • Perceived bullying
    • Personality conflict
    • Supervisor-supervisee conflict
    • Co-worker conflict
    • Differing work style
  • Support Groups

    Get support from your peers to improve your well-being. Designed to provide emotional, educational and social support through regularly scheduled meetings, support groups help participants develop methods and skills to solve problems. Building social support will help your ability to maintain or improve your overall personal, physical and emotional health while dealing with real life issues.

  • Current Support Groups


    Caregivers of aging parents and loved ones meet for support, resources and ways to manage the everyday demands of caregiving. For more information, contact:

    Susan Bagdasarian.

    Susan Bagdasarian

    Employee Assistance Program

    Phone: 716-645-8167


    Chronic Illness

    This group is for anyone who has been diagnosed with, in treatment for, or living with a chronic illness. When you live with a chronic disease, some days are just harder to get through than others. At times, feelings of isolation and the uncertainty of your circumstances weigh heavily. Members exchange coping strategies and help each other through encouraging words and success stories. If you ever thought, “No one understands what I am going through,” think again. Being part of a support group can be a helpful step in taking control of your disease.

    Susan Bagdasarian.

    Susan Bagdasarian

    Employee Assistance Program

    Phone: 716-645-8167


    Parenting Support Group

    In this group, parents will meet and discuss the parenting issues of concern. Members will exchange ideas and coping strategies, success stories and insights, along with support, encouraging words and practical advice. Parents of children of all ages welcome. This group will meet virtually the third Tuesday of each month from 12-1 p.m., starting September 15, 2020. If interested, or for more information, contact: 

    Neil McGillicuddy.

    Neil McGillicuddy

    Employee Assistance Program

    Phone: 716-645-4458


    Workplace Stress

    Everyone has stress at work. If it seems overwhelming, meet with others for support and ideas to cope. For more information, contact:

    Neil McGillicuddy.

    Neil McGillicuddy

    Employee Assistance Program

    Phone: 716-645-4458


  • Training

    Attend a training to improve your well-being. Free workshops are offered to all UB employees on each of the UB campuses during the Fall and Spring semesters, and during the summer.  Workshops are led by professionals expert on the topic, and participants are typically highly satisfied with the workshops they attend.  UB employees may attend workshops during their work time, provided that they have received supervisory approval. Suggestions for training topics are always welcome.

  • EAP Wellness and Health Trainings

  • Customized Workshops For Workplace Concerns

    Obtain a training customized to the needs of your department or work-group. Popular workshops include:

    • Improving communication
    • Defusing conflict
    • Improving office climate
    • Managing stress
    • Supervisory skills to manage tough issues
  • Return To Work Services

    When you need to be out of the workplace for a significant amount of time due to medical, substance abuse, mental health or other personal issues, get confidential assistance from your Employee Assistance (EA) consultant.

    • Before leaving the workplace:

    Your EA consultant can help you navigate the various areas on campus that will help facilitate your leave, such as: Health Benefits, Employee Relations and/or Accessibility Resources.

    • Before returning to the workplace:

    Your EA consultant can help with your transition back into the workplace by coordinating a “Return to Work” meeting on your behalf. “Return to Work” meetings provide a safe, confidential and comfortable environment for you and others to talk about your return to the workplace.

    Participants in the “Return to Work” meeting are chosen by you and may include your supervisor, Benefits, Employee Relations, Accessibility Resources, your treatment provider (if applicable) and the EA consultant. This meeting gives everyone the opportunity to discuss any circumstances that need to be addressed to ensure a smooth transition back into the workplace, such as job expectations, agreements about any necessary accommodations and ways to continue positive communication among all involved.

  • Crisis Intervention For Traumatic Workplace Concerns

    If you or someone you know has been affected by the stress of a traumatic workplace event, you may request Critical Incident Stress Management (CISM), a comprehensive multi-component approach to crisis intervention.

    CISM helps:

    • Identify and mitigate traumatic stress symptoms that could occur after involvement or exposure to a critical incident, such as:
      • Death or serious injury to UB community member
      • Active shooter or other large scale acts of violence
      • Physical or sexual assaults
      • Environmental disaster     
    • Reduce the duration and severity of traumatic stress arising from crisis situations
    • Prevent disabling psychological effects and regain adaptive work-life functioning

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