Requesting Service

On this page:

Faculty and staff can request service or maintenance for UB's non-residential facilities.

Am I Authorized?

Ask your supervisor if you may make a request for your unit.

Immediate Service

Call Customer Service at 716-645-2025. Staff is available 24 hours a day.

Services Available

Examples and Request Forms

Services With Examples and Request Forms

Service Some Examples Request Form
Carpentry or painting Walls, ceilings, doors, hang signs, repair; painting walls Work Order Request
Cleaning or custodial Offices, windows, floors Work Order Request
Code review Get room capacity, request corridor use, directed by fire marshal Work Order Request
Electrical Outlets, light bulbs Work Order Request
Elevators Stuck, won't stop or open, odor Work Order Request
Events Set-up, take-down, schedule Work Order Request
Event Signage Campus signage for an event Event Signage Request
Heating or Cooling Room temp adjustment, after-hours temp schedule Work Order Request
Lock or Key Lock change, repair; Key duplication Lock and Key Request
Move, remove, pick-up Furniture, confidential shredding Work Order Request
Pest control Insect, rodent problems Work Order Request
Plumbing or restroom Water fountain, leaks, not working Work Order Request
Research equipment Hoods, eye-wash Work Order Request
Service Notifications Service advisories by email Service Notice Request
Signage North, south, downtown; interior, exterior, ADA signs Work Order Request
Temperature Too hot or cold, schedule after-hours Work Order Request
Other (describe) Work Order Request

Billable and Nonbillable Examples

Carpentry — Billable and Nonbillable

Use examples of service and maintenance costs to guide your decisions. Your situation may vary from the usual. 

Carpentry

Carpentry — Service Examples
Billable Nonbillable
Repairing and assembling furniture  Replacing floor and ceiling tiles
Mounting shelves, whiteboards, bulletin boards, pictures and plaques

Maintaining and repairing interior and exterior doors

(For lock maintenance, see Lock and Key Service)

Door cutting, except during carpet installation Installing paper towel and toilet paper dispensers
Installing desk partitions and hardware Replacing and repairing restroom stall hardware
Installing and hanging customer purchased blinds Replacing and repairing windows, frames, screens and hardware
Fabricating custom shelves, countertops or cabinets Installing and repairing floors
  Replacing and repairing window blinds and shades in public areas and centrally scheduled spaces

Custodial — Billing and Nonbillable

Use examples of service and maintenance costs to guide your decisions. Your situation may vary from the usual. 

Custodial

Custodial — Service Examples
Billable Services Nonbillable Services
  Cleaning restrooms and stocking supplies  
  Emptying waste containers
  Cleaning up water spills
  Washing windows (ground, first and second floors only, up to approximately 20 feet)
  Shoveling and salting stairs and doorways
  Replacing blown light bulbs
  Providing podiums, chalk, chairs and erasers in centrally scheduled classrooms

Electrical — Billable and Nonbillable

Use examples of service and maintenance costs to guide your decisions. Your situation may vary from the usual. 

Electrical Examples

Billable Services Nonbillable Services
Installing or upgrading electrical power for departmental equipment (quote required) Maintaining interior and exterior power distribution systems 
Providing electrical power for special events Maintaining interior and exterior lighting systems
  Maintaining main electrical substation equipment
  Maintaining traffic signals
  Maintaining emergency power equipment
  Maintaining electric motors
  Maintaining wall and time clocks  
  Maintaining electric generated wall clocks and timers
  Maintaining time clock swipe cards  
  Maintaining handicap door releases

Event Services — Billable and Nonbillable

Use examples of service and maintenance costs to guide your decisions. Your situation may vary from the usual. 

Event Services Examples — Campus Wide Events
Billable Services Nonbillable Services
Additional labor provided by Facilities beyond setup and takedown will be charged at the standard labor rate as defined by Facilities
Delivery of university-owned tables, chairs, podiums, flags and banners
Overtime labor will be charged except in the case of general commencement
Regular time labor to facilitate setup, takedown and cleanup
Supplemental tables, chairs and staging provided by outside vendors Special event signage
Event Services Examples — UB Sponsored Events
Billable Services Nonbillable Services
Delivery of university-owned tables, chairs, podiums, flags and banners
 
Special event signage  
Supplemental tables, chairs and staging provided by outside vendors
 
Utilities and additional labor provided by Facilities beyond setup, takedown and cleanup will be charged at the standard labor rate as defined by Facilities  
Event Service Examples — Private Events
Billable Services Nonbillable Services
Special event signage is based on availability as university-sponsored events take priority
 
Tables, chairs and staging must be provided by outside vendors
 
Utilities and additional labor provided by Facilities beyond setup, takedown and cleanup will be charged at the standard labor rate as defined by Facilities  
Event Service Examples — Varsity Athletic Events
Billable Services Nonbillable Services
Special event signage Service provided by Facilities as requested by the UB varsity team

Fleet Maintenance — Billable and Nonbillable

Use examples of service and maintenance costs to guide your decisions. Your situation may vary from the usual. 

University-owned vehicles must be serviced by UB;  department-owned vehicles do not need to be. 

Fleet Maintenance

Fleet Maintenance — Service Examples
Billable Services Nonbillable Services
After business hours services and repairs Filling tires with air
Towing Quick vehicle check
Roadside assistance (emergency and non-emergency)  
Oil changes  
Oil fill-ups  
Wiper blades  
Washer solvent  
Gasoline  

Grounds Maintenance — Billable and Nonbillable

Use examples of service and maintenance costs to guide your decisions. Your situation may vary from the usual. 

Grounds Maintenance

Grounds Maintenance — Service Examples
Billable Nonbillable
Installing temporary and permanent signs Cutting grass
Installing recognition and memorial markers Maintaining and striping athletic fields 
Setting up campus events and recreation   Cleaning up litter and debris 
  Removing snow and controlling ice 
  Maintaining parking lots and roadways
  Maintaining trees, shrubs and flowerbeds

Lock and Key — Billable and Nonbillable

Use examples of service and maintenance costs to guide your decisions. Your situation may vary from the usual. 

Lock and Key

Locks and Keys — Service Examples
Billable Nonbillable
Key cutting  Repairing door handles
Lock changes Repairing door locks
Repairing or replacing desk and file cabinet locks Repairing panic hardware 

Masonry — Billable and Nonbillable

Use examples of service and maintenance costs to guide your decisions. Your situation may vary from the usual. 

Masonry

Masonry — Service Examples
Billable Nonbillable
Plastering ceiling and repairing walls in departmental spaces Plastering ceiling and repairing walls in public spaces
Repairing interior concrete walls and floors in departmental spaces Repairing interior concrete walls and floors in public spaces
Repairing brick walls and floors in departmental spaces Repairing exterior concrete walls, curbs and walkways
Repairing tile walls and floors in departmental spaces Repairing brick walls and floors in public spaces
Repairing ceramic tile in departmental spaces Repairing tile walls and floors in public spaces
  Repairing shower stalls in non-residential areas
  Repairing stairs and stairways
  Repairing ceramic tiles in public spaces

Mechanical — Billable and Nonbillable

Use examples of service and maintenance costs to guide your decisions. Your situation may vary from the usual. 

Mechanical Services

Mechanical — Service Examples
Billable Nonbillable

Repairing and maintaining department fume hoods

Repairing overhead doors
Repairing departmental equipment Maintaining flag poles and cables
  Maintaining air compressors
  Maintaining hydraulic systems
  Maintaining pneumatic controls and piping
  Maintaining hoists and lift gates
  Maintaining bearings and shafts
  Maintaining fans, air handlers and motors
  Replacing fan belts
  Maintaining interior and exterior metal railings
  Maintaining vacuum systems and pumps

Moving and Relocation — Billable and Nonbillable

Use examples of service and maintenance costs to guide your decisions. Your situation may vary from the usual. 

Moving and Relocation

Moving and Relocation — Examples
Billable
Nonbillable
Assisting office moves (moving a desk across a room or relocating an entire department) Picking up and delivering items posted on UB SWAP
Assisting renovation moves (a Project Manager will be assigned) Picking up scrap materials as requested
Space modification, e.g. to existing heating, cooling, lighting systems Limited storage for short-term (max 30 days) holding at the Helm Receiving area
Updated Stationary, business cards or envelopes  
New Interior or Exterior signage    
Lock and key changes  
Carpentry services related to the move  

Painting — Billable and Nonbillable

Use examples of service and maintenance costs to guide your decisions. Your situation may vary from the usual. 

Painting

Painting — Service Examples
Billable Nonbillable
Painting interior walls, doors, frames in departmental space Painting interior walls, doors, frames in public space
Painting exterior walls, doors, frames in departmental space Painting exterior walls, doors, frames in public space
Painting floors, ceilings in departmental space Painting signs in public space
Painting signs in departmental space Painting floors, ceilings in public space

Pest Control — Billable and Nonbillable

Use examples of service and maintenance costs to guide your decisions. Your situation may vary from the usual. 

Pest Control

Pests — Service Examples
Billable Nonbillable
[None] Removal of insects and rodents from campus buildings
  Removal of rodents outside buildings and near waste collection sites
  Removal of birds and other small animals unable to exit buildings
  Removal of dead animals  
  Removal of bee, hornet, wasp or yellow jacket nests inside or outside of buildings

Plumbing — Billable and Nonbillable

Use examples of service and maintenance costs to guide your decisions. Your situation may vary from the usual. 

Plumbing

Plumbing — Service Examples
Billable Nonbillable
Installing plumbing for department related equipment
Maintaining potable water supply
Removing and capping existing plumbing after equipment removal Maintaining water meters
Installing department eye-wash stations Maintaining natural gas meters and piping
  Maintaining sewage and storm waste water piping
  Repairing and replacing bathroom fixtures
  Maintaining exterior water supply piping and fixtures
  Repairing interior leaks
  Repairing distilled water systems
  Replacing toilet seats in public places
  Testing backflow preventers
  Testing eyewash and shower stations with Environment, Health and Safety department

Recycle and Reuse — Billable and Nonbillable

Use examples of service and maintenance costs to guide your decisions. Your situation may vary from the usual. 

Recyle and Reuse

Recyle and Reuse — Service Examples
Billable Nonbillable
[None] Advertising usable items for UB staff on UB SWAP
  Confidential bulk shredding
  Picking up scrap and surplus items as requested
  Providing large recycling containers during moving or cleaning
  Recycling batteries
  Recycling beverage containers or specialty items

Refrigeration — Billable and Nonbillable

Use examples of service and maintenance costs to guide your decisions. Your situation may vary from the usual. 

Refrigeration

Refrigeration — Service Examples
Billable
Non-billable
Repairing or recharging departmental equipment (freezers, refrigerators and ice machines)
Maintaining chilled water compressors
  Maintaining cooling towers
  Maintaining Leibert units
  Maintaining air dryers and de-aerators
  Maintaining heat pumps
  Maintaining wall, ceiling and floor air conditioning units

Roads and Walkways — Billable and Nonbillable

Use examples of service and maintenance costs to guide your decisions. Your situation may vary from the usual. 

Roads and Walkways

Roads and Walkways — Service Examples
Billable Nonbillable
  Clearing snow from roads, parking lots and sidewalks
  Salting stairs and walkways to prevent ice
  Routinely sweeping roads, parking lots, sidewalks and patios to remove debris
  Repairing potholes and road hazards
  Repaving parking lots, sidewalks and paths

Roofing — Billable and Nonbillable Services

Use examples of service and maintenance costs to guide your decisions. Your situation may vary from the usual. 

Roads and Walkways

Roads and Walkways — Service Examples
Billable Nonbillable
  Clearing snow from roads, parking lots and sidewalks
  Salting stairs and walkways to prevent ice
  Routinely sweeping roads, parking lots, sidewalks and patios to remove debris
  Repairing potholes and road hazards
  Repaving parking lots, sidewalks and paths

Safety Equipment — Billable and Nonbillable

Use examples of service and maintenance costs to guide your decisions. Your situation may vary from the usual. 

Safety Equipment

Safety Equipment — Service Examples
Billable Nonbillable
Providing safety shoes and glasses as requested Conducting laboratory safety assessments prior to beginning work
  Reviewing laboratory hazards to determine the proper PPE

Sheet Metal — Billable and Nonbillable

Sheet Metal

Sheet Metal — Service Examples
Billable Nonbillable
Welding

Railings

Bracket fabrication Safety chains
  Small circular pumps
  Fabricate metal for signs
  Fabricate diffusers for air vents

Signage — Billable and Nonbillable

Use examples of service and maintenance costs to guide your decisions. Your situation may vary from the usual. 

Signage

Signage — Service Examples
Billable
Nonbillable
Desk signs Repairs for signage denoting public spaces
Event signs Vinyl cut room numbers above doors
Interior and exterior signage requests  
Interior room signs in compliance with the Americans with Disabilities Act (ADA)  
Laboratory sign requests  
Name tags  
Recognition and memorial markers  
Signs denoting event parking