Email should never be used in an emergency:
- If you need emergency attention please call (716) 645-2720 or stop by 120 Richmond Quad during business hours to speak to a counselor.
- After hours call (716) 645-2222 and ask to speak with our counselor on-call, or contact Crisis Services of Erie County, a 24-hour hotline at (716) 834-3131.
Please use this form for general, non-urgent Counseling Services inquiries:
- DO NOT send notifications to change or cancel an existing appointment via email. Please call the office at (716) 645-2720.
We cannot guarantee that your e-mail will remain confidential. We will do our best to keep your communications private. However, our university administration, like many other employers, reserves the right to monitor our email usage and might therefore see your message. If you are in any way concerned about the contents of your e-mail being read by someone other than the person you are contacting, you should consider alternate ways of contacting us.
When we respond to your email, we will respond to the address from which it is sent. If you do not wish others who may have access to the email account you are using to also have access to our response, please consider another means of communication.
Unfortunately, email is not an appropriate medium for personal counseling. Therefore, we do not offer online counseling.
In an emergency, please call University Police on-campus (716) 645-2222 or 911 off-campus
While we try to check our messages regularly, there may be times when staff members are unavailable, or when messages are not functioning as expected. If time is of the essence, please call the unit you are trying to reach.