Frequently Asked Questions: Orientation

Answering your questions from the start.

Your Questions Answered

Check here first for answers to the questions we hear most from new students making the transition to the University at Buffalo.

Looking for Additional Help?

If you cannot find the answer to your question on this page in the FAQs, try one of these options to contact our team. 

Phone Hours: Our regular business hours are Monday - Friday, 8:30 a.m. - 5:00 p.m. 

Drop-in Live Chat: This is best for quick questions. When we're online, click the button that says "Start a Live Chat" on this page. Look for us Weekdays from 2-4:00 p.m.

Email: Send us your more detailed questions here and we'll respond in 1-2 business days.

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Orientation Data Form - I can't find my person number; what do I do?

You'll need this information to complete your Orientation Data Form. First, look on the letter or emails you received from Admissions; it's an 8-digit number that probably starts with 5.

If you have your UBIT information, you can find your person number in your HUB Student Center (access through

You can also contact Admissions for assistance at 716-645-6900 or  

Orientation Data Form - What grade or test score should I put if I'm currently enrolled in the course?

AP, IB, A-level, CLEP or Military Courses

Please fill in the subject/course title. You can list your anticipated score or write "TBD" in that box. Leave the "exam taken" box unchecked.

Courses in which you're currently enrolled

Use your best judgment and fill in your anticipated grade for the course you're currently taking.

Please do not wait to submit your Orientation Data Form for a final grade or exam score. Just knowing you're in the course is helpful to your academic advisor. Visit Step 1: Complete the Orientation Data Form and submit your form now.  

Orientation Data Form - I forgot to include something.

Once you submit the Orientation Data Form, you are unable to make changes.

If you notice an error or that something is missing, please email us at with a detailed description of what you would like to add or change on your Orientation Data Form. 

Orientation Data Form - I didn't receive my confirmation email.

It may take 10 minutes for your Orientation Data Form confirmation email to arrive to your inbox. If you do not see it, check your spam folder or email us at to re-send it.

Holds - Why do I have the "New Undergraduate Student (NUS)" hold?

If the "reason" is "Submit Orientation Data Form" and the "start term" is "fall 2020" that means you need to complete the Orientation Data Form. Please visit Step 1: Complete the Orientation Data Form to submit the form today. You are unable to register for fall classes until you take action. 

If you completed your Orientation Data Form today, your hold will be updated the next business day when we process new form submissions. This will allow you to register for fall classes. 


If the "reason" is "Complete Orientation Program" and the "start term" is "winter 2021" that means you have not yet completed your required orientation program or we have not yet processed your completion. This hold has a start term of "winter 2021" and is not preventing you from taking action on your HUB Student Center. You are able to register for fall classes.

After you complete the orientation program, your hold will be removed in September allowing you to register for future semesters.

Major changes - How do I change my major?

Not Yet Completed Orientation Data Form

You can notify UB about your request on your Orientation Data Form. This will temporarily prevent you from completeing the form while we process your request. We will email you once we have processed so you may resume the form (usually within one to two business days).

Visit Step 1: Submit the Orientation Data Form to take action now. 

Already Completed Orientation Data Form

Please email us your request at Include your first name, last name, and requested major in your email.

We will initiate your request by notifing your academic advisor. You should expect a confirmation email from us within one to two business days. 

Immunization Records - How will I know UB has received and processed my record submission?

Once your immunization records have been received, processed, reviewed and deemed compliant with requirements by our immunization coordinator, your IMM and MEN holds will be removed; this will be reflected in your HUB Student Center in real time. This will occur 3-5 business days after we receive your compliant records.

Students will not be individually contacted to confirm receipt of records. Please check the HUB system for the current status of your service indicators.

If your paperwork is not in compliance, you will receive an email from Health Services.

Please contact us only if you have a hold on your account for a prolonged period of time after submitting your records/forms:

  • More than 5 business days after faxing or bringing in-person
  • More than 3 weeks after mailing

Course Registration - When will I register for classes?

The process and timeline for working with your academic advisor to register for classes differs by each major and/or advising center. Utilize the information in your Orientation Data Form confirmation email and the chart on Step 3: Register for Classes to know what to expect.

Be sure you've completed Step 1: Complete the Orientation Data Form and Step 2: Submit Immunization Records, and cleared holds on your HUB Student Center with a start term of "fall 2020" or earlier. 

Online Orientation - Why is orientation required?

Our highest priority is to help students succeed at UB and orientation is an important foundation for your success.

Your orientation program is designed to help you navigate the transition to life at UB and how to prepare for the rigor of UB academics, while providing information about helpful resources for new students.

Some of the information included is mandated by New York State; your completion ensures you meet this requirement. 

Online Orientation - When can I complete my orientation?

Students will be notified via email by July 1 with the instructions for how to complete the orientation requirement. The online modules will take 1 - 2 hours to complete and can be done at your leisure while the course is available. 

Students will also be notified in June, July, and August about additional opportunities to connect with other UB students and Orientation Leaders, learn about resources to help you excel your first year, and understand requirements and resources available for your major (through your department or school). Learn more about the program designed for you on Step 4: Participate in Orientation.

Need Help?

Helping new students transition to life at UB:

University at Buffalo
112 Student Union, North Campus
Buffalo, NY 14260

Phone: (716) 645-6125