The State University of New York (SUNY) instituted the Technology Fee as part of a comprehensive plan to build and maintain fundamental facilities and services in order to offer its students the highest quality learning environment. Information technology (IT) is at the heart of the student experience, and faculty depend upon students having access to all IT resources offered—from online registration to virtual learning systems and academic library resources.
The Technology Fee is used to address specific technology needs such as computing and information technology, library automation, connectivity and mobility, public IT service sites, and student system automation.
In support of UB’s commitment to academic excellence, the digital library provides outstanding collections, services, and programs that enhance students’ educational experiences.
Fundamental facilities and services, equipment, software and technical efforts in support of university student systems and student service areas. Continued support to enhance student access to technology through:
Fundamental facilities and services, equipment, software and technical services in support of advancing UB's mission of excellence in research, teaching and service through the provision of high-quality information resources and technology.
Distributed Support for Technology
Web Based Student Services
Public IT Service Sites and Hands-on Classrooms
Public IT service sites are locations equipped with network-connected computers with productivity software, some with scanners, and with high speed printers available to all UB students.
Access to public printing services (UB Print Anywhere) is provided around campus, integrated with public lab workstations and accessible from students’ personal devices.
Connectivity to campus network and Internet
UBITName (login) for many campus services; and high availability email and file services
Computing assistance with UBITName accounts, getting connected and IT services, problem and request handling for students, faculty, and staff via phone, email, and a walk-in location.
Public IT service sites:
Office of Vice President and Chief Information Officer
Monday – Friday; 8:30 a.m. – 5:00 p.m.
517 Capen Hall, North Campus
What is UBIT doing to make sure every student has fast, reliable Wi-Fi access?
Reliable Wi-Fi coverage is essential to UB, and demand is growing rapidly. Working with the campus community, UB has built a better Wi-Fi network across all three campuses with upgrades ending in Fall 2017. This three-year expansion had doubled the number of access points and installed infrastructure to the latest, fastest standard. Since then outdoor Wi-Fi has been expanded to include the Furnas, Greiner and Parker Hall parking lots as well outside the northwestern side of Capen Hall, the north side of Talbert Hall and the southwest side of Ketter Hall.
In 2013, UBIT partnering with Verizon Wireless, completed the original distributed antenna system project (DAS) that significantly improved cellular reception in trouble spots such as Knox Hall and the Student Union. Based on student’s increasing cellular needs, and in collaboration with Verizon Wireless, UBIT acknowledged the need to continue the expansion of cellular service on the North Campus. Each year since the project inception, UBIT/Verizon Wireless continue to expand DAS across the North Campus to provide sustainable cellular coverage. The most recent buildings completed in 2020 are Jarvis Hall, Fronczak Hall and the Computing Center. AT&T has subscribed to 100% of the buildings on the North Campus that have DAS deployed, to improve service to their cellular customers. T-Mobile customers have improved services in the Ellicott & Governors Complexes, Student Union, Greiner, Knox, Baldy, Clemens Halls, and is actively performing research to extend their services to match the Verizon North Campus DAS footprint. UBIT continues to collaborate with our cellular partners to improve the student experience on campus.
When can I use my UB email account?
As soon as you activate your UBITName, UBmail is yours to use! All official communications will be sent only to your buffalo.edu address, and many professors prefer to receive emails solely from your buffalo.edu address as a proof of authenticity. Even if you do not use UBmail as your main email account, we recommend checking your UBmail at least once a day.
Why aren’t there more computers for students on campus?
The way people interact with computers is changing. We know from the Fall 2020 UBIT Student Experience Survey that over 90% of students own laptop computers, and over 95% own smartphones. Although UB offers over 3,000 workstations for students in over 225 sites on campus, there never seems to be enough. To support the shift towards mobile device usage, we have increased the number of convenient power outlets on campus and are expanding Wi-Fi coverage over the next few years. UBIT also makes your mobile devices more powerful by offering remote print access (UB Print Anywhere) to public computing sites and providing professional software through My Virtual Public Site. Files can be easily stored and accessed from any device using UBbox and OneDrive, both of which offer secure cloud storage.
What is UB doing to provide student services 24/7?
With the exception of planned maintenance, UB’s networks are always up and running. UB services like the HUB Student Center, UB Learns and MyUB are available 24/7, and our spam filters are on constantly on guard. The UBIT website is optimized for mobile web browsing with world-class software always available for download to UB students, faculty and staff. The UBIT Help Center online is available 24/7 to submit problems, request services and track their progress. Apps like UB Mobile offer access to UB information anytime, from anywhere.
How do I get my copy of Microsoft Office software?
UB offers Microsoft 365 apps at no additional cost: http://www.buffalo.edu/ubit/services/microsoft365.html. New versions of a secure VPN (Cisco AnyConnect), Maple and Matlab are also available to download. Before you buy any software, be sure to check buffalo.edu/ubit/software to see if UB provides it.
Where can I get access to analysis and creativity software like SPSS or Microsoft Visual Studio?
My Virtual Public Site offers access to high-demand and costly software packages from your laptop or desktop computer, wherever you are. In just a few clicks, you can control to a high-powered PC with software like SPSS, MATLAB, Mathematica, Microsoft Office and more.
Where can I get help with my UBITName account or connecting to the Internet?
The UB Tech Squad, a division of the UBIT Help Center, is available on the 3rd floor of the Silverman Library in Capen Hall on North Campus. The UBIT Help Center can also be reached by phone (716-645-3542) or online at buffalo.edu/ubit/help. The UB Tech Squad also offers in-person assistance to current UB students anywhere on campus at no extra cost: book an appointment online at buffalo.edu/ubit/get-help.
I am new to UB. How do I learn about all of UB Information Technology’s offerings?
Visit the Getting Started new student video tour at buffalo.edu/ubit/information-for-students and learn how to get connected at UB.