• Note the personal charge on your Concur report.
• Checks should be payable to UBFA and sent immediately. Do not send directly to American Express.
• Continued accidental charges may result in suspension or termination of the card.

No, the individual named on the face of the card is the only person authorized to use the card. Cards cannot be shared. If you will be out of the office for an extended period of time, contact Stephanie (Stevie) Ruffino at 716-645-8748 to request a temporary suspension.

Contact the supplier to request a replacement receipt or invoice. If the supplier cannot produce a replacement, contact your Accounts Payable Associate for assistance.

• Contact American Express at 1-800-492-4920 for assistance.
• If the card has been compromised, report the issue to Stephanie (Stevie) Ruffino at 716-645-8748.

To report lost or stolen cards:

• Call 1-800-492-4920
• Then immediately contact Stephanie (Stevie) Ruffino at 716-645-8748.

Contact the supplier and request a refund to the card for any sales tax paid. Supply the UBF Activities Sales Tax Exempt Certificate. Be sure to include the University at Buffalo Foundation in any billing profile to match the Sales Tax Exempt Certificate. 

American Express Customer Support

• Cardholder General Inquiries 1-800-492-4920
  
• Online Statement Access: www.americanexpress.com/checkyourbill  
  
• Website help: 1-800-AXP-1234
• Report Disputes: 1-800-492-4920 within 60 days
• Report Lost or Stolen Cards: 1-800-492-4920, then immediately contact Stephanie (Stevie) Ruffino at 716-645-8748.

If possible, try to contact the supplier to investigate. If you cannot identify the transaction or reach the supplier, contact American Express at 1-800-492-4920. For additional assistance, contact your Accounts Payable Associate or Stephanie (Stevie) Ruffino at 716-645-8748.

To file a dispute, contact American Express via telephone at 1-800-492-4920. Disputes must be submitted to American Express within 60 days of the statement. Retain documentation and list the transaction on your monthly summary noting it is in dispute. Retain documentation of the dispute for your records. For additional assistance, contact your Accounts Payable Associate or Stephanie (Stevie) Ruffino at 716-645-8748.

Contact your Accounts Payable Associate or contact Stephanie (Stevie) Ruffino at 716-645-8748 for assistance. Cards must be canceled prior to your departure.

If you are transferring to another academic unit, and wish to keep your card, please provide an updated default account number.

Once canceled, the destroyed card must be returned via campus mail to:

UBF
Center for Tomorrow
North Campus

We greatly appreciate your assistance with closing out the account prior to your departure.

For questions, please contact your Accounts Payable Associate or Stephanie (Stevie) Ruffino at 716-645-8748.

• Keep the card secure
• Review your account activity regularly
• Use only reputable suppliers and secure websites
• Do not email the credit card number
• Do not share the card
• Please white out any credit card numbers on your receipts, statements, or backup prior to attaching them to your expense report in Concur.
• Beware of links in email. If you see a link in a suspicious email message, don't click on it. Rest your mouse (but don't click) on the link to see if the address matches the link typed in the message.

Additional recommendations are available from:

How You Can Protect Cardholder Data (UB Information Technology)

American Express Security Center

Yes, the Procurement Card can be used for travel related purchases. 

You can use a Procurement Card (PCard) to purchase a variety of business-related travel, meals, supplies and other appropriate expenses permitted under current university and departmental guidelines with UBF funds. PCards have dollar limits.

The PCard should not be used for the following types of purchases: donations, political campaign activities, cash advances, gift cards/gift certificates, food purchases for employee or staff meetings, payments for services to consultants, professionals, or other individuals, splitting purchases to circumvent maximum per transaction amount, automated or recurring billings, security cameras, employee relocation expenses, payments to the university, Research Foundation, or UBF, or personal use.

University or Research Foundation employees may apply for a PCard. Cards are issued to individuals. Ideally, the cardholder should be anyone who handles purchasing or travels on a routine basis.

• Report the issue to Stephanie (Stevie) Ruffino at 716-645-8748.
• The card may have been suspended due to suspicious card activity.
• Contact American Express at 1-800-492-4920 if you cannot reach Stevie.