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Set Up Your Voicemail

Jabber utilizes Visual Voicemail, which allows you to easily manage your messages.  Please follow the instructions to set up your recorded name and a personal greeting.

Important:

Cisco Jabber will be retired as a UB service at the end of 2025. Use Cisco Call, integrated into Microsoft Teams, as a softphone option instead.

Operating System: Windows, Macintosh

Applies to: UB faculty and staff who only use Jabber

Last Updated: November 27, 2024

Instructions

For customers who only use Jabber, on a PC or Mac

1.  Call the voice mail system:

  1. Select the Voice Mail icon on the left
  2. Select Call Voicemail
Select the voicemail icon on the left and then Call voicemail link. Select the voicemail icon on the left and then Call voicemail link.
Note:

If you are provisioned for multiple extensions, you must first use the pull-down to select your personal line before calling into the voicemail system

If you have multiple extensions, pull down and select your personal line before calling into the voicemail system. If you have multiple extensions, pull down and select your personal line before calling into the voicemail system.

2. Enter the default voicemail PIN of 828648986 followed by #

3. You will be prompted to change your voicemail PIN:

  • The PIN cannot match the numeric representation of the first or last name of the person.
  • The PIN cannot contain the primary extension or alternate extensions of the person.
  • The PIN cannot contain the reverse of the primary extension or alternate extensions of the person.
  • The PIN cannot contain groups of repeated digits, such as “408408” or “123123.”
  • The PIN cannot contain only two different digits, such as “121212.”
  • A digit cannot be used more than two times consecutively (e.g., “28883”).
  • The PIN cannot be an ascending or descending group of digits (e.g., “012345” or “987654”).
  • The PIN cannot contain a group of digits that are dialed in a diagonal, vertical or horizontal straight line on the phone keypad (e.g., the person cannot use "159", "159730", "147", "147365", "123" or "123597" as a PIN.

4. The system will walk through recording the name and, finally, a greeting

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