Learn how to make and receive calls.
Operating System: Windows, Macintosh
Applies to: UB faculty and staff
Last Updated: December 10, 2021
There are multiple ways to make a call in Jabber.
911 calls rely on location data to route the call and provide a rapid response. But Jabber isn’t designed to track and provide precise details about your location. For that reason, Jabber shouldn’t be used for emergency calls.
They provide more accurate location information in order to help enable a rapid response when dialing 911 in an emergency.
You must be logged into the Jabber application to receive a call.
When you receive an incoming call, the Jabber toast pop-up opens on your computer screen.
My UB email is no longer working, and Jabber no longer works for me. What happened?
If your appointment with Human Resources lapses, you will lose access to many resources, including email and the Jabber softphone.
Jabber uses data found in the UB Online Directory. If your entry is not up-to-date, a person making a call may not reach you. Have your HR representative update your information in the UB Online Directory. Jabber does not use user-supplied data.