Jabber for iOS

Operating System: iOS

Applies to: UB faculty and staff

Last Updated: December 10, 2021

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System Requirements

Provision Jabber

Using a UB-owned computer? Submit a request to the UBIT Help Center to provision Jabber for your device, or else Jabber can only be used for Chat. Specify whether it is an iPhone or iPad.

Download and Install Jabber for iOS

Jabber can be downloaded from the App Store.

  1. Tap App Store and search for Cisco Jabber. The app should show it is made by Cisco Systems.
  2. Click Open.
  3. Tap OK if you want to allow Jabber to access your contacts.
  4. Choose whether to allow Jabber to use Siri.
  5. Choose whether to allow Jabber to send you notifications.
  6. Once the warning about using Jabber for 911 calls appears, tap Accept.
  7. Swipe left and tap Get Started.
  8. Enter your complete @buffalo.edu email address (not just your UBITName) and tap Continue.
  9. Leave your email address in the UBITName field.
  10. Enter your UBITName password in the password field, then click Login.

Using Jabber on iOS

When using Jabber on your iPhone or iPad:

  • Use the "stay signed in" setting for your convenience.
  •  If you do not sign out, the application may re-open based on push notifications for Chat and/or Calls.
  • If you don't want to be disturbed on your mobile device, swipe the app closed instead of signing out. If the app is not actively running, you will not receive calls on the device.
  • If you set your status to "Do Not Disturb" in the app, your desk phone will not ring either.

Calls to 911

Jabber not suitable for 911 calls

911 calls rely on location data to route the call and provide a rapid response. But Jabber isn’t designed to track and provide precise details about your location. For that reason, Jabber shouldn’t be used for emergency calls.

Use your desk phone or your mobile device for emergency calls

They provide more accurate location information in order to help enable a rapid response when dialing 911 in an emergency.

Still need help?

Contact the UBIT Help Center.