Sending Files and Images through Jabber

Learn how to send files and screenshots to colleagues.

Operating System: Windows, Macintosh, iPhone, iPad, Android

Applies to: UB faculty and staff

Last Updated: August 12, 2020


All participants must use Jabber or another compatible client, and be part of the University at Buffalo. File and image transfer is supported with Cisco Jabber over Mobile and Remote Access thanks to Managed File Transfer.  

Sending Files

To send a file, click the paper clip icon and select the file.  

Sending Files from Your UBbox

UBbox, UB’s cloud storage, is built into Jabber. Select the UBbox icon to select files.

Sending a Screen Capture

  1. Press the screen capture button, located next to the paperclip button.
  2. Draw a rectangle around an area of your screen, which turns into an image automatically, ready to be sent.
  3. After selecting an area of the screen, press Enter to send it to your colleague or group chat. You can also paste many images, such as screenshots, right into the chat entry area. 


  • Files and images can only be exchanged with University system users with this method.
  • Files and images are received by the current active client. If signed into multiple Jabber clients, only the one in use at the time will receive the file link. You will also not see files and images you send in multi device messaging.
  • Files and images are limited to a maximum of 50MB
  • Restricted file extensions include: ade, adp, app, asp, bas, bat, cer, chm, cmd, com, cpl, crt, csh, der, exe, fxp, gadget, hlp, hta, inf, ins, isp, its, js, jse, ksh, lnk, mad, maf, mag, mam, maq mar, mas, mat, mau, mav, maw, mda, mdb, mde, mdt, mdw, mdz, msc, msh, msh1, msh2, mshxml, msh1xml, msh2xml, msi, msp, mst, ops, pcd, pif, plg, prf, prg, pst, reg, scf, scr, sct, shb, shs, ps1, ps1xml, ps2, ps2xml, psc1, psc2, tmp, url, vb, vbe, vbs, vsmacros, vsw, ws, wsc, wsf, wsh, xn

Common Questions

Can I send files over a mobile Jabber client?

Yes. File and image transfer options are available at the bottom of the chat window.

Where can I find files sent to me?

  • In Windows, Documents >  MyJabberFiles.
  • On a Mac, in the Downloads folder.

What is the size limit that can be sent or received?

 50 MB

See also

Still need help?

Contact the UBIT Help Center.