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Conference Calls with Jabber

Important:

Cisco Jabber will be retired as a UB service at the end of 2025. Use Cisco Call, integrated into Microsoft Teams, as a softphone option instead.

Operating System: Windows, Macintosh

Applies to: UB faculty and staff

Last Updated: May 8, 2020

Placing a Conference Call

You can conference call up to 6 people. You must add each one into the conference call.

Placing Conference Calls on Windows

Click the green door when you are ready to add someone to your conference. Click the green door when you are ready to add someone to your conference.
  1. Select Conference, the screen changes to a “Conference” conversation
  2. Click the green door icon in the Conference panel to add people to the conference call

Placing Conference Calls on Macintosh

More ... hold. More ... hold.

1. Call the first person you want in your conference

2. Click . . . in the Call Control Strip, then select Hold

select more, then merge with... select more, then merge with...

3. Return to the main Jabber screen, enter the phone number or the contact you want to add to the conference in the Search or call field and click the call button (green button with a telephone handset)

4. In the call screen, where your first caller is on hold click . . .  in the call control strip, then select Merge with . . .

Placing a Conference Call to a Group

You can create a group and add in each saved member when you make a conference call.

Create a Group

  1. Make a new conference group:
    • Windows: Select the gear menu > File > New > Group
    • Mac: Select Contacts > New Group
  2. Name the conference group, then click Create (Windows) or OK (Mac)

Populate the Group: Windows

  1. Select the gear menu > File > New > Contact
  2. Enter a name in the search box
  3. Select the group name in the Add to field (for a new group, click New group instead)
  4. Click Add

Populate the Group: Mac

  1. Select the name of the group you created
  2. Ctrl click and select New Contact
  3. Enter the name of the contact in the Search field and click OK

Make a Conference Call: Windows

Once you have members in your group, they are queued so that you can just add each to the call:

  1. Hover over the group name in the Jabber hub and click the telephone handset icon next to it
  2. Click the Call button (a round green button with a telephone handset) next to the first member and choose either the phone number or email contact
  3. Click the green Conference icon that appears for that person. They will be added to the conference call
  4. Repeat for each person you want added   

Make a Conference Call: Mac

Call your first caller, then your second. From the Call control strip, click More ... and select Merge. Call your first caller, then your second. From the Call control strip, click More ... and select Merge.

Once you have members in your group:

  1. Select the first person you want to call and click the Call button, which is a round green button with a telephone handset on it
  2. Select the second person you want to call and click the Call button, which is a round green button with a telephone handset on it
  3. Click More . . .  in the Call Control Strip and select Merge > Merge with
  4. Add and merge additional callers as needed.
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