Get help with IT services
Most common questions
UBIT services
For help with your UBITName, connecting to UB's networks, installing software, and computer troubleshooting contact us below, or learn about Tech Squad.
Other help
UB Print Anywhere (Wepa)
- 1-800-675-7639
- wepanow.com
Support hours: 24/7
Panopto
- (855) 765-2341
- support@panopto.com
Support hours: M-F, 8 a.m. to 8 p.m. ET
Webex
- (866) 229-3239
Support hours: 24/7
Zoom
- Submit a request
- Email support@zoom.us
- Chat with a virtual assistant (chat button will be at lower right)
Support hours: 24/7
Phone Support
All hours are Eastern Time. Hours subject to change.
| Day | Opens | Closes |
|---|---|---|
| Monday | 8:30a.m. | 5 p.m. |
| Tuesday | 8:30a.m. | 5 p.m. |
| Wednesday | 8:30a.m. | 5 p.m. |
| Thursday | 8:30a.m. | 5 p.m. |
| Friday | 8:30a.m. | 5 p.m. |
| Saturday | Closed | |
| Sunday | Noon | 5 p.m. |
*Holidays/Exceptions:
Thursday, 11/26: Closed
Frisday, 11/27: Closed
Additional Help Center Phone Support Hours
| Day | Opens | Closes |
|---|---|---|
| Monday | 8:30a.m. | 5 p.m. |
| Tuesday | 8:30a.m. | 5 p.m. |
| Wednesday | 8:30a.m. | 5 p.m. |
| Thursday | 8:30a.m. | 5 p.m. |
| Friday | Closed | |
| Saturday | Closed | |
| Sunday | Closed |
| Day | Opens | Closes |
|---|---|---|
| Monday | 8:30a.m. | 5 p.m. |
| Tuesday | 8:30a.m. | 5 p.m. |
| Wednesday | 8:30a.m. | 5 p.m. |
| Thursday | 8:30a.m. | 5 p.m. |
| Friday | 8:30a.m. | 5 p.m. |
| Saturday | Closed | |
| Sunday | Closed |
*Holidays/Exceptions:
Monday, 1/18: Closed
| Day | Opens | Closes |
|---|---|---|
| Monday | 8:30a.m. | 5 p.m. |
| Tuesday | 8:30a.m. | 5 p.m. |
| Wednesday | 8:30a.m. | 5 p.m. |
| Thursday | 8:30a.m. | 5 p.m. |
| Friday | 8:30a.m. | 5 p.m. |
| Saturday | Closed | |
| Sunday | Noon | 5 p.m. |
Classroom Support
All hours are Eastern Time. Hours subject to change.
| Day | Opens | Closes |
|---|---|---|
| Monday | 7:30a.m. | 8 p.m. |
| Tuesday | 7:30a.m. | 8 p.m. |
| Wednesday | 7:30a.m. | 8 p.m. |
| Thursday | 7:30a.m. | 8 p.m. |
| Friday | 7:30a.m. | 8 p.m. |
| Saturday | 9 a.m. | Noon |
| Sunday | Closed |
*Holidays/Exceptions:
Thursday, 11/26: Closed
Friday, 11/27: Closed
Saturday, 11/28: Closed
Tuesday, 12/22: 8:30 a.m.-5 p.m.
Wednesday, 12/23: 8:30 a.m.-5 p.m.
Additional Classroom Support Hours
| Day | Opens | Closes |
|---|---|---|
| Monday | Closed | |
| Tuesday | Closed | |
| Wednesday | Closed | |
| Thursday | Closed | |
| Friday | Closed | |
| Saturday | Closed | |
| Sunday | Closed |
| Day | Opens | Closes |
|---|---|---|
| Monday | 8:30a.m. | 5 p.m. |
| Tuesday | 8:30a.m. | 5 p.m. |
| Wednesday | 8:30a.m. | 5 p.m. |
| Thursday | 8:30a.m. | 5 p.m. |
| Friday | 8:30a.m. | 5 p.m. |
| Saturday | Closed | |
| Sunday | Closed |
*Holidays/Exceptions:
Monday, 1/18: Closed
| Day | Opens | Closes |
|---|---|---|
| Monday | 7:30a.m. | 8 p.m. |
| Tuesday | 7:30a.m. | 8 p.m. |
| Wednesday | 7:30a.m. | 8 p.m. |
| Thursday | 7:30a.m. | 8 p.m. |
| Friday | 7:30a.m. | 8 p.m. |
| Saturday | 9 a.m. | Noon |
| Sunday | Closed |
More Help
UB faculty, staff and students may have additional IT support available through their departments.
UBIT Services Status
