Welcome to the UBIT Help Center
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UBIT Help Center in the 3rd Floor Silverman (Capen) Library, North Campus
Ways to Get Help
Recording by Panopto, Webex and Zoom help
For help with Panopto (M-F, 8 a.m. to 8 p.m. ET), call (855) 765-2341 or email support@panopto.com.
For 24/7 Webex assistance, call Cisco at (866) 229-3239.
For 24/7 help with Zoom, email support@zoom.us or submit a request at https://support.zoom.us/hc/en-us/requests/new
UBIT Services Status
Phone Support
All hours are Eastern Time. Hours subject to change.
| Day | Opens | Closes |
|---|---|---|
| Monday | 8:30a.m. | 5 p.m. |
| Tuesday | 8:30a.m. | 5 p.m. |
| Wednesday | 8:30a.m. | 5 p.m. |
| Thursday | 8:30a.m. | 5 p.m. |
| Friday | 8:30a.m. | 5 p.m. |
| Saturday | Closed | |
| Sunday | Noon | 5 p.m. |
Classroom Support
All hours are Eastern Time. Hours subject to change.
| Day | Opens | Closes |
|---|---|---|
| Monday | 7:30a.m. | 8 p.m. |
| Tuesday | 7:30a.m. | 8 p.m. |
| Wednesday | 7:30a.m. | 8 p.m. |
| Thursday | 7:30a.m. | 8 p.m. |
| Friday | 7:30a.m. | 8 p.m. |
| Saturday | 9 a.m. | Noon |
| Sunday | Closed |
More Help
UB faculty, staff and students may have additional IT support available through their departments.