UB Tech Squad and Help Center Services

The UBIT Help Center in Silverman Library and the mobile "Tech Squad" are here to help students:

Or call 716-645-3542

Tech Squad Consultations

Although the Tech Squad location in Silverman is closed for the semester, you can still schedule an appointment to meet at Silverman Library. Tech Squad appointments to all other locations on North and South Campus are currently unavailable.

  • Download and install software
  • Run diagnostics to identify software and hardware problems
  • Remove viruses and malware
  • Reset / reinstall your system
  • Upgrade your operating system
  • Connect your computer to a network
  • Connect your mobile device to a network
  • Connect your gaming device to a network
  • Connect your streaming device to a network
  • Connect your personal printer (wired or network)
  • Pick up/drop off devices

Faculty and staff are encouraged to consult their department's IT technical support

Tech Squad van.

About

What do UB students think of Tech Squad?

The UB Tech Squad will help students with their tech, for free, by appointment at their location on North Campus.

UB Tech Squad is not available on the downtown Medical Campus.

Turnaround

If we have to take your device with us for more troubleshooting, we'll usually have it back to you in 1-3 business days.

Tech Squad

Appointment Hours
Semester Hours
Summer Session Mon-Fri
10am-4pm ET

Hours subject to change.

Walk-Up Locations

Walk-up locations are currently closed. You may schedule an appointment to meet at Silverman Library walk-up counter.

Common Questions

I live off campus. Can I still book an onsite appointment with Tech Squad?
Tech Squad onsite services are available to all students at UB. Off-campus locations are not serviced, but you are welcome to book an appointment to meet at our location in Silverman Library (inside Capen Hall).

I would like to meet with Tech Squad in person. Do I have to book an appointment to do this?
Yes, due to COVID-19 restrictions Tech Squad consultations are by appointment, and only at their location in Silverman Library.

My computer screen is cracked. Can Tech Squad repair this for me?
If you are having trouble with hardware, Tech Squad would be happy to troubleshoot and provide consultation in regards to the issue. However, Tech Squad will not repair broken/damaged hardware.

Still need help?

Contact the UBIT Help Center.