UB Tech Squad and Help Center Services

The UBIT Help Center in Silverman Library and the "Tech Squad" are here to help students:

  • Download and install software
  • Run diagnostics to identify software and hardware problems
  • Remove viruses and malware
  • Reset / reinstall your system
  • Upgrade your operating system
  • Connect your computer to a network
  • Connect your mobile device to a network
  • Connect your gaming device to a network
  • Connect your streaming device to a network
  • Connect your personal printer (wired or network)
  • Pick up/drop off devices

Faculty and staff are encouraged to consult their department's IT technical support


What do UB students think of Tech Squad?

The UB Tech Squad will help students with their tech, for free, in Silverman Library on North Campus, or schedule a virtual appointment with them.


If we have to take your device with us for more troubleshooting, we'll usually have it back to you in 1-3 business days.

Tech Squad Hours

Appointment Hours
Semester Hours
Spring Semester
2/1 - 5/15
Mon - Fri 9am-5pm ET
Sat - Sun Closed

Walk-Up Location

The Tech Squad walk-up counter is located in 3rd floor Silverman Library.

Walk-Up Counter Hours  
Semester Hours
Spring Semester
2/1 - 5/15
Mon - Fri 9am-5:30pm ET
Sat Closed
Sun Noon-5pm ET

Common Questions

I live off campus. Can I still book an appointment with Tech Squad?
Tech Squad virtual appointments are available to all UB students. You are also welcome to meet at our location in Silverman Library (inside Capen Hall).

I would like to meet with Tech Squad in person. Do I have to book an appointment to do this?
No appointment is necessary to meet at the service counter in Silverman Library.

My computer screen is cracked. Can Tech Squad repair this for me?
If you are having trouble with hardware, Tech Squad would be happy to troubleshoot and provide consultation in regards to the issue. However, Tech Squad will not repair broken/damaged hardware.

Still need help?

Contact the UBIT Help Center.