UB Tech Squad and Help Center Services

The Tech Squad in Silverman Library 3rd floor (inside Capen Hall) is here to help students:

  • Download and install software
  • Run diagnostics to identify software and hardware problems
  • Remove viruses and malware
  • Reset / reinstall your system
  • Upgrade your operating system
  • Provide assistance with Duo
  • Connect your computer to a network
  • Connect your mobile device to a network
  • Connect your gaming device to a network
  • Connect your streaming device to a network
  • Connect your personal printer (wired or network)
  • Pick up/drop off devices
Tech Squad vehicle on campus.

Faculty and staff are encouraged to consult their department's IT technical support


What do UB students think of Tech Squad?

The UB Tech Squad will help students with their tech, for free, in Silverman Library on North Campus, or schedule an appointment for a consultation.


If we have to take your device with us for more troubleshooting, we'll usually have it back to you in 1-3 business days.

Appointment Hours

Live on campus? Book an appointment for the UB Tech Squad to come to your room!

January 30 - May 21*
Day Hours
Monday - Friday 11 a.m. - 7 p.m. ET
Sunday Closed


Monday, March 20: 10 a.m. - 4 p.m.
Tuesday, March 21: 10 a.m. - 4 p.m.
Wednesday, March 22: 10 a.m. - 4 p.m.
Thursday, March 23: 10 a.m. - 4 p.m.
Friday, March 24: 10 a.m. - 4 p.m.

Walk-Up Service Hours

The Tech Squad walk-up counter is located in 3rd floor Silverman Library (Capen Hall).

January 30 - May 21*
Day Hours
Monday - Friday 9 a.m. - 6 p.m. ET
Sunday Noon - 5 p.m. ET


Sunday, March 19: Closed
Monday, March 20: 8:30 a.m. - 5 p.m.
Tuesday, March 21: 8:30 a.m. - 5 p.m.
Wednesday, March 22: 8:30 a.m. - 5 p.m.
Thursday, March 23: 8:30 a.m. - 5 p.m.
Friday, March 24: 8:30 a.m. - 5 p.m.
Sunday, April 9: Closed

Common Questions

I live off campus. Can I still book an appointment with Tech Squad?
Tech Squad appointments are available to all UB students, but Tech Squad cannot meet you off campus. You are welcome to meet at our location in Silverman Library (inside Capen Hall).

I would like to meet with Tech Squad in person. Do I have to book an appointment to do this?
No appointment is necessary to meet at the service counter in Silverman Library. For assistance in your residence hall room or on-campus apartment, you must book an appointment.

My computer screen is cracked. Can Tech Squad repair this for me?
If you are having trouble with hardware, Tech Squad would be happy to troubleshoot and provide consultation in regards to the issue. However, Tech Squad will not repair broken/damaged hardware.

Still need help?

Contact the UBIT Help Center.