Recover My Duo Two-Step Verification

Note: It is recommended to complete these steps from a computer, not the device you are trying to enroll.

1. Go to the Duo Two-Step Verification Manager
2. Click Recover My Duo Two Step Verification
3. Login with your UBITName and password
4. Obtain a passcode by one of three methods:
   • Request a text message to your previously enrolled mobile phone
   • Use a passcode you had generated in the past
   • Contact the UBIT Help Center
5. Choose Device Options located next to the device you began to enroll
6. Choose Activate Duo Mobile or Reactivate Duo Mobile
7. Confirm device type and click Continue
8. Install Duo Mobile and/or confirm I have Duo Mobile Installed
9. Follow the on-screen instructions for adding the Duo account
10. Click Continue

1. Log into the Duo Two-Step Verification Manager with your UBITName and password
2. Choose to authenticate with one of the Duo-enrolled devices you still have access to (or with a passcode). If you do not have additional devices or a passcode, please contact the UBIT Help Center
3. Next to your broken, lost or stolen device name, click Device Options
4. Click the red trash can icon
5. Click Remove
6. Add another device so you have at least two devices enrolled.

Note: It is recommended to complete these steps from a computer, not the device you are trying to enroll.

1. Go to the Duo Two-Step Verification Manager
2. Click Recover My Duo Two Step Verification
3. Login with your UBITName and password
4. Obtain a passcode by one of three methods:
   • Request a text message to your previously enrolled mobile phone
   • Use a passcode you had generated in the past
   • Contact the UBIT Help Center
5. Enter the passcode
6. Click + Add another device 
7. Follow the on screen instructions to re-enroll your phone