Recover My Duo Two-Step Verification

Note: It is recommended to complete these steps from a computer, not the device you are trying to enroll.

1. Go to the Duo Two-Step Verification Manager
2. Click Recover My Duo Two Step Verification
3. Login with your UBITName and password
4. Obtain a passcode by one of three methods:
   • Request a text message to your previously enrolled mobile phone
   • Use a passcode you had generated in the past
   • Contact the UBIT Help Center
5. Choose Device Options located next to the device you began to enroll
6. Choose Activate Duo Mobile or Reactivate Duo Mobile
7. Confirm device type and click Continue
8. Install Duo Mobile and/or confirm I have Duo Mobile Installed
9. Follow the on-screen instructions for adding the Duo account
10. Click Continue

1. Log into the Duo Two-Step Verification Manager with your UBITName and password
2. Choose to authenticate with one of the Duo-enrolled devices you still have access to (or with a passcode). If you do not have additional devices or a passcode, please contact the UBIT Help Center
3. Next to your broken, lost or stolen device name, click Device Options
4. Click the red trash can icon
5. Click Remove
6. Add another device so you have at least two devices enrolled.

Note: It is recommended to complete these steps from a computer, not the device you are trying to enroll.

1. Go to the Duo Two-Step Verification Manager
2. Click Recover My Duo Two Step Verification
3. Login with your UBITName and password
4. Obtain a passcode by one of three methods:
   • Request a text message to your previously enrolled mobile phone
   • Use a passcode you had generated in the past
   • Contact the UBIT Help Center
5. Enter the passcode
6. Click + Add another device 
7. Follow the on screen instructions to re-enroll your phone

If you did not print out Duo passcodes, the UBIT Help Center can help.

Choose from the following options:

Upload a picture of your Government Issued ID:

Upload the following information to a secure UBbox location at https://buffalo.app.box.com/f/ac46ccad05e3492a96b94983ab6fcb94

• Your full name
  
• Non-UB email address
• A telephone number where you can be reached during UBIT Help Center business hours
• A copy of photo ID (such as a driver's license or passport) that:
  • Is government-issued
  • Shows your date of birth
  • Is in English
  • Is legible
  • Is current (not expired)
    

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Bring photo I.D. in person:

Access is currently restricted to UB students, faculty and staff. Bring photo ID to the UB Tech Squad counter in 3rd floor Silverman (North Campus). Your photo I.D. must meet the same requirements as uploading, above. A UB Card with your picture on it is only accepted at the UB Tech Squad counter.

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Call the UBIT Help Center:

Call 716-645-3542 during business hours and verify your identity with UBIT Help Center staff using multiple data points so we can be sure it’s really you.

If you upload your ID, UBIT Help Center staff will contact you at the non-UB email address and/or telephone number you provide, and give you a new One-Time Password. You will use this One-Time Password to repeat the process to activate your UBITName.