Jabber for Android

Operating System: Android

Applies to: UB faculty and staff

Last Updated: December 10, 2021

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System Requirements

Provision Jabber

Using a UB-owned computer? Submit a request to provision Jabber for your device to the UBIT Help Center, or else Jabber can only be used for Chat. Specify whether your device is a phone or tablet.

Download and Install Jabber for Android

Jabber can be downloaded from Google Play.

  1. Tap Google Play and search for Cisco Jabber. The app should show it is made by Cisco Systems.
  2. Click Install.
  3. Tap Accept to allow Jabber to access the necessary features of your phone.
  4. If you are asked and want to save an icon for Jabber on your home screen, tap OK.
  5. Once the warning about using Jabber for 911 calls appears, tap Accept.
  6. Swipe left and tap Get Started.
  7. Enter your complete @buffalo.edu email address and tap Continue.
  8. Enter your UBITName (without the @buffalo.edu) and UBITName password, then click Login.

Using Jabber on Android

When using Jabber on your Android device:

  • Use the "stay signed in" setting for your convenience.
  • If you turn your phone off and on again, you must re-open the Jabber app and sign in to receive calls.
  • If you don't want to be disturbed on your mobile device, swipe the app closed instead of signing out. If the app is not actively running, you will not receive calls on the device.
  • If you set your status to "Do Not Disturb" in the app, your desk phone will not ring either.

Calls to 911

Jabber not suitable for 911 calls

911 calls rely on location data to route the call and provide a rapid response. But Jabber isn’t designed to track and provide precise details about your location. For that reason, Jabber shouldn’t be used for emergency calls.

Use your desk phone or your mobile device for emergency calls

They provide more accurate location information in order to help enable a rapid response when dialing 911 in an emergency.

Still need help?

Contact the UBIT Help Center.