Add exception (administrative) accounts to Outlook - UBmail (Exchange Online)

If the account is being added as an Administrative/Shared account in Outlook (the password to the exception account is NOT known, and access is provisioned via an administrative group).

When prompted for the email address, it should be entered as itorgaccount@ubitmail.buffalo.edu (unless it still has a departmental domain, e.g., itorgaccount@provost.buffalo.edu), where itorgaccount is the name of the account you are trying to access.

• If the itorg account is a member of an alias, the alias can be used here

1. Open Outlook for Mac
2. Click Settings
3. Select Advanced, then Delegates
4. Under open  these additional mailboxes, click + (plus sign)
5. Enter account name and select in the list
6. Click Add, then OK

1. Navigate to outlook.office.com
2. Sign in with your UBITName and password
3. Click your avatar in the upper right corner and select Open another mailbox 
4. Enter the name of the shared mailbox 

If the account is being added as a standalone account in Outlook (the password to the exception account is known).

The account's mailbox must be a user mailbox in order to add the account with a password. Shared mailboxes cannot be added in this manner. Reach out to your department's IT staff if you are unsure.

1. When prompted for the email address, it should be entered as itorgaccount@ubitmail.buffalo.edu (unless it still has a departmental domain, e.g., itorgaccount@provost.buffalo.edu), where itorgaccount is the name of the account you are trying to access.
   
   • If the itorg account is a member of an alias, the alias can be used here.
2. Enter the password and click through the Outlook prompts.
3. When you get the Windows security prompt you will use the itorgaccount@itorg.ad.buffalo.edu for the username (where itorgaccount is the name of the account you are trying to access), followed by the password for the account, and checking Remember My Credentials before proceeding.

1. You will add a new account similar to adding a personal account.
2. You will initially be prompted for the email address, enter it similar to itorgaccount@ubitmail.buffalo.edu (unless it still has a departmental domain, e.g., itorgaccount@provost.buffalo.edu), where itorgaccount is the name of the account you are trying to access.
   
   1. Enter the password and click through the Outlook prompts
   2. When you get the Windows security prompt you will use the itorgaccount@itorg.ad.buffalo.edu for the username (where itorgaccount is the name of the account you are trying to access), followed by the password for the account, and checking Remember My Credentials before proceeding
      • If the itorg account is a member of an alias, the alias can be used here
3.  You will be directed to an Advance setup window, with the email address populated
   •  The itorgaccount@itorg.ad.buffalo.edu (where itorgaccount is the name of the account you are trying to access) will be entered in a DOMAIN\Username or email field
   • Enter the password in the password field
   • In the server field, enter outlook.office.com

You can use the web client to read your exception account email in a web browser:

1. Navigate to outlook.office.com

2. Sign in with your itorgaccount@itorg.ad.buffalo.edu

3. Upon signing in, you should have access to your exception account's email

• Add an email account to Outlook for Windows
• Add an email account to Outlook for Mac