Using a Hardware Token with Duo

Hardware token.

UB-assigned hardware tokens generate a one-time passcode that you can enter into Duo when prompted. 

Obtaining a hardware token

Contact the UBIT Help Center or your distributed IT support for assistance.

How to use

  • When you log in and are prompted for two-step verification, click the Enter a Passcode button. Press the button on your hardware token to generate a new passcode, type it into the space provided before the counter expires, and click Log In (or type the generated passcode in the "second password" field).

    Using the "Device:" drop-down menu to select your token is not necessary before entering the passcode.

Troubleshooting

  • “Incorrect passcode. Please try again.” If you are seeing this message, your hardware token may be out of sync. Re-sync it by generating a new passcode three more times and entering each passcode. On the third entry, you should be logged in successfully.

See also

Still need help?

Contact the UBIT Help Center.