Mental Health Counseling

Whether you’re worried about grades or a personal crisis, we’re here to support mental wellness through a variety of services to currently registered students.

What is Counseling?

At counseling, you can expect to have open and honest discussions with a trained counselor. In a safe environment, you can talk about your feelings, behaviors, relationships, life experiences and circumstances. After, your counselor will work to help you identify your strengths, find resources, and begin a process of change and growth. This practice is designed to help you make healthy choices. Ultimately, resulting in more satisfying relationships and make progress toward your life goals.

Free for All UB Students

Counseling is available at no cost to all undergraduate and graduate students currently enrolled at UB. These services are voluntary, confidential as permitted by law, and free (the cost is covered by the mandatory comprehensive fee). Students can contact Counseling Services if they need counseling, or if they know a student who may be in crisis. All racial, ethnic, religious, gender, sexual orientations, and age differences are fully respected.

Private and Confidential

Participation in counseling is private and confidential as permitted by law. In fact, counselors are under ethical and legal obligations not to release confidential information.

Unless the student provides written permission:

  • Counselors will not provide anyone with information about a student
  • Counselors will not let others know that a student is in counseling
  • Information about counseling will not go into a student’s academic record
  • Information about counseling will not be given to parents, family or the government (including home governments for international students)

The only exceptions to sharing information about a student in counseling are those rare times when it is clear that a person’s life is in danger, when a child appears to be in danger of being harmed, or when the information is required by a court of law (i.e., subpoenaed) within the United States. We encourage students to discuss any concerns they have about confidentiality with their counselor.

Trained and Experienced Counselors

When you meet with a counselor, you are seeing someone who has experience helping students deal with a wide range of personal and academic difficulties. The Counseling Services staff includes qualified, trained mental health professionals, as well as advanced graduate student interns with backgrounds in psychology and social work. A psychiatric nurse practitioner is also available to evaluate the need for and to prescribe medication, as appropriate.

Why Go to Counseling?

When you’re in a crisis or dealing with stress, you may find it helpful to talk with a trained counselor. Every semester, students come to Counseling Services to get help with a variety of concerns, including:

  • Personal issues: stress, anxiety, depression, anger, loneliness, low self-esteem, low self-confidence, self-defeating behaviors, grief, suicidal feelings, different emotional states
  • Relationship issues: romantic relationship difficulties (finding, enhancing or ending a relationship), sexual concerns, roommate problems, family problems, getting along with others
  • Developmental issues: sense of identity, sexual orientation, adjustment to college, life transitions, cultural identity and adjustment
  • Academic concerns: performance anxiety, perfectionism, underachievement, procrastination, choice of major or career, life purpose and direction
  • International students: adjusting to U.S. culture, language difficulties, separation from family and friends, dating people from different cultures, coping with worries about visa and immigration issues
  • Other issues: effects of trauma, rape or sexual assault, substance abuse, body image (including eating disorders), healthy lifestyle choices, past or current sexual or physical abuse, drug or alcohol abuse, life-threatening illnesses

What to Expect at Your First Appointment

The first step in getting help involves scheduling a same-day needs assessment appointment with a counselor. The purpose of the needs assessment is to develop a clear understanding of what brought you to Counseling Services and the type of assistance you need. During this meeting you and the assessment counselor will discuss your concerns, and your needs for additional services. Based on this discussion, your counselor will recommend appropriate services. These may include any of the following: 

  • Single session consultation appointment to problem-solve a specific issue
  • Brief individual or couples counseling on campus
  • Weekly group counseling on campus
  • Evaluation for psychiatric medication and monitoring
  • On-campus skills-based workshops
  • Online self-help resources
  • Referrals to an off-campus mental health provider
  • Linkage to other offices and supports on campus

Types of Counseling Available

Counseling Services offers counseling for groups and individuals — including emergency counseling and someone to talk to 24/7.




Whether you miss your family, or you just feel that things aren’t going as well as you planned, we’re here to help. Counseling is commonly used in the U.S. by students who are dealing with personal issues. We encourage you to contact Counseling Services, and talk with someone about your concerns. All racial, ethnic, religious, gender, sexual orientation and age differences are fully respected.

Languages available

The following languages are spoken by counselors: Bulgarian, Mandarin Chinese and Italian.

Emergency Consultations

Emergency Consultations

Same-day emergency consultations are available throughout the day at the North campus office. If you are worried about yourself, a family member, roommate or friend, we encourage you to contact us as soon as possible. A counselor is available to meet with students in crisis when not being seen immediately could lead to serious consequences.​

  • Suicidal thoughts
  • The need to be hospitalized
  • Thoughts about harming another person
  • Recent assault or abuse
  • Knowledge of another person being abused or assaulted
  • Concern about your own safety
  • Hallucinations
  • Recent death of a loved one
  • Witnessing or experiencing a traumatic event

University at Buffalo
120 Richmond Quadrangle, North Campus
Buffalo, NY 14261

Phone: (716) 645-2720; Fax: (716) 645-2175

After Business Hours — Call University Police to Speak to the Counselor On Call

If your emergency occurs after business hours:

  • Contact University Police (716-645-2222) and ask to speak to the counselor on call. One of our counselors will call you back as soon as they are able (usually within 15 minutes). During this call, your counselor will provide a brief assessment and make recommendations. Please note that you will be expected to provide your name and phone number when you call.
  • Call the Crisis Services 24-hour hotline at 716-834-3131. This service is available to anyone in Erie County. Even anonymous callers can talk to a trained counselor to determine whether or not there is a serious psychological emergency. The Crisis Services staff will come to the location of the student if necessary. If they display suicidal behavior or violence/psychosis is evident we will, if appropriate, arrange for the student to be taken to a hospital.

Make an Appointment

Call 716-645-2720 for Counseling Services. We will work with you to get the help you need.

Scope of care

If you require mental health services that are beyond what Counseling Services can provide, we will often make referrals to community resources. Some of the issues that are commonly addressed through referral to community providers include: 

- A need for weekly appointments

- An inability or unwillingness to provide the necessary information to thoroughly assess symptoms

- Non-compliance with treatment recommendations including regular session attendance

- The need for specialized services, such as inpatient or intensive outpatient substance abuse, eating disorder, or mood disorder treatment; and/or court-mandated assessment or treatment requirements

> Visit the Community Provider Database

Need Help?

Someone to talk to for mental health issues

University at Buffalo
120 Richmond Quadrangle, North Campus
Buffalo, NY 14261

Phone: (716) 645-2720; Fax: (716) 645-2175

University at Buffalo
202 Michael Hall, South Campus
Buffalo, NY 14214

Phone: (716) 829-5800

Primary, non-emergency medical care

Health Services

Student Life

University at Buffalo
Michael Hall, 3435 Main Street, South Campus
Buffalo, NY 14214

Phone: (716) 829-3316; Fax: (716) 829-2564

Preventative health and wellness education

Health Promotion

Student Life

University at Buffalo
114 Student Union, North Campus
Buffalo, NY 14260

Phone: (716) 645-2837; Fax: (716) 645-6234

Additional Resources

Crisis Text Line

Need to talk? The Crisis Text Line provides 24-hour support for people experiencing a mental health or situational crisis. Users are connected to a trained Crisis Counselor, who will help them develop a plan to stay safe. Messages are confidential, anonymous and secure. Data usage while texting the Crisis Text Line is free and the number will not appear on a phone bill. Text: “GOT5” to 741-741


This information is designed to provide self-help resources for mental health. This website is not psychotherapy treatment. If you have questions, need help or just want someone to talk with, please contact Counseling Services.