Contact Us

Before you contact us, answers to most frequently asked questions are found on:

When Will My UB Global Request be Processed?

Due to the high advising volume, advisors will not be meeting with those asking about processing times or those requesting an expedite.

For current processing times, please review our website.  If  your request is outside of processing times, you can email us. Our team will review this information and follow-up with you to provide an updated timeline for the request or guidance on next steps.

Still have a question? This is how you can reach us:

Advising Schedule

Have questions? No appointment needed! Click the tab that fits your situation to see your advising options.

Summer Schedule
  • Virtual drop-in advising will be available Monday-Thursday. 
  • Our Friday advising will return in August.
Enrolled Student Post-Completion OPT STEM OPT New Incoming Student


Navigate Drop-ins

  • 10:00-11:30 am
  • 1:30- 3:30 pm


Navigate Drop-ins

  • 1:30- 3:30 pm

In Person Returning Fall 2024


Navigate Drop-ins

  • 1:30- 3:30 pm


Returning Fall 2024

Navigate Drop-ins

Drop-ins are only active in Navigate during hours listed above. If you try to access the queue outside of advising hours you will not see ISS as an option.

It is not possible to book a drop-in appointment. Advising during drop-in times is first-come, first-served.

How to Use Navigate Drop-in Advising

Email Assistance

Monday - Friday 9AM - 5PM

Please allow 3-4 business days for a response.

Counting Business Days

The 1st business day is the first full day immediately following ISS receiving your email. Business days are Monday, Tuesday, Wednesday, Thursday, Friday. University holidays are not considered business days. 

Phone Assistance

Our phone line is monitored by our student staff. Student staff can help connect you with resources and answer questions about using Navigate Drop-ins. Student staff do not answer immigration questions.

If you have immigration questions, connect with an ISS advisor using our advising services listed above.

Document Pick-Up

ISS offers pick-up for select document requests. If pick-up is available for your request you will see the option in the specific e-form on UB Global.

Requests that do not require a physical print-out are sent by email.

Document Pick-up Hours

  • Monday - Friday 9:00-4:30
    • Pick up unavailable during lunch (12:00-1:00)

Accessible Directions and Map

Accessible Routes for Visiting Us

210 Talbert Hall