Due to the COVID-19 global health crisis, ISS advisors are working remotely to serve you. We are processing immigration document requests, responding to emails, and updating our website. We have moved from an in-person document pick-up to providing mailing services for original documents. We are with you virtually!

Contact Us

Before you contact us, your answers are likely found on the following pages:

Still have a question? This is how you can reach us. 

Schedule an Appointment

For more complex immigration issues, please schedule a virtual appointment with an advisor using the Student Success Portal. 

To make an appointment:

  • click the button below & log in 
  • from the home page, click the Appointments icon & the blue "Schedule an Appointment" button.
  • choose Student Support 
  • choose International Student Services. 
Using Navigate

If you are on OPT and graduated more than 1 year ago, please email us to request an appointment or visit us during OPT drop-in hours. Navigate may not work for you. 

Email Assistance

Monday - Friday 9AM - 5PM
**Please allow 3-5 business days for a response.

Phones (recorded information) 
(716) 645-2258 

Virtual Drop-in Advising

Have a quick question? ISS offers virtual drop-in advising Monday & Thursday afternoons. 

To use ISS drop-ins:

  • click the button below & log in 
  • from the home page, click the Appointments icon & the blue "Schedule an Appointment" button.  
  • the scheduler will ask you relevant questions to determine the most appropriate office/staff member. Select: 
    • Student Support 
    • International Student Services
    • select “International Drop-In Advising”

If you don't see drop-in availability right away be sure to click the "View Drop-in Times" button on the bottom of the page. You cannot book a drop-in appointment & availability will only show during drop-in times.

On OPT and need to talk to an ISS advisor?

If you are approved for OPT and graduated more than 1 year ago the online appointment system may not work for you. ISS is now offering virtual drop-in advising for students on OPT every Wednesday.

For more information please visit our OPT Virtual Advising page. Please note it will require UBIT login to access.