Contact Us

Before you contact us, your answers are likely found on the following pages:

Still have a question? This is how you can reach us:

Virtual Advising

Advising for Currently Enrolled Students

Question About an E-form Request?

Due to the high volume of students attending drop-in advising, advisors will not be meeting with those joining to ask about processing times or those requesting an expedite. For more information about current processing times, please review our website.  If  your request is outside of processing times, you can submit a report to our office online. Our team will review this information and follow-up with you to provide an updated timeline for the request or guidance on next steps.

Have a quick question? No appointment needed! ISS offers virtual drop-in advising:

Times are listed in Eastern Time

  • Monday: 10:00 a.m. - 11:30 a.m. & 1:30 p.m. - 3.30 p.m.
  • Tuesday: 1:30 p.m. - 3.30 p.m.
  • Wednesday: OPT Advising (see below)
  • Thursday: 1:30 p.m.- 3:30 p.m.
  • Friday: 10:00 a.m.- 11:30 a.m.

It is not possible to book a drop-in appointment & availability will only show during drop-in times.

Advising for Students Currently on OPT

If you are approved for OPT and graduated more than 1 year ago UB's Navigate may not work for you. ISS offers virtual drop-in advising for students on OPT every Wednesday afternoon.

For more information please visit our OPT Virtual Advising page by clicking the button below. Please note it will require UBIT login to access.

Email Assistance

Monday - Friday 9AM - 5PM
**Please allow 3-5 business days for a response.

Phone Assistance

Our phone line is monitored by our student staff. Student staff can help connect you with resources and answer questions about using Navigate Drop-ins. Student staff do not answer immigration questions.

If you have immigration questions, connect with an ISS advisor using our advising services listed above.

Document Pick-Up