Student FAQ

How can I start using Navigate?

You can download Navigate in the App Store or Google Play by searching for “Navigate Student.” Then, choose University at Buffalo in the app.

Can I access Navigate if I don’t have a smartphone?

Absolutely! You can log in to the desktop version of the site and sign on with your UBIT username and password.

How much do I have to pay for it?

Zero, nada, zilch. It costs nothing for you to download Navigate or use the desktop version!

However, that doesn’t mean that your friends at other schools can download it. We specially partnered with Navigate to customize it for your UB experience.

Help, I can’t log in to Navigate!

Can you get to UB’s sign-on webpage? If you get this far but your credentials are rejected, there is an issue with your UBIT account. Contact the UBIT Help Center for UBIT username and password assistance.

If you successfully enter your credentials in the sign on web page, but Navigate says “Uh-oh…” or “Something went wrong,” complete the Student Feedback Form for further assistance.

What do I do if my app is frozen or acting weird?

Try a hard close and relaunch the app.

  • For iOS, double click the Home button then swipe the app preview away to hard close.
  • On Android, open the app manager view and slide the app preview away to hard close.

How do I change my notification settings?

In the Settings tab, you can personalize your notification preferences by clicking on “Notification Settings.”

I'm a new UB student and I don’t see my major in Navigate.

Your major will display in the mobile app once you enroll/your advisor enrolls you in your first semester.

My major isn’t correct.

Your HUB Student Center is the most up-to-date place to confirm your major. Majors update every 24 hours in Navigate. If you just changed your major, it may take one day to update. Additionally, you may want to wait until your major updates to make an appointment with your advising area as you may not see your updated advising unit as an option yet.

Navigate only displays one major, so if you’re double majoring or have a minor, don’t worry. Your first and primary major will display.

My Class Schedule isn’t correct.

Your HUB Student Center is the most up-to-date place to confirm your class schedule. Classes in Navigate update every 24 hours. If you just added or dropped a class, it may take one day to update.

If you added your class schedule to your calendar app on your phone, you will need to manually update the calendar to reflect your recent change. Log into your Navigate app and manually add the class to your calendar (one by one or all again).

When are advising offices available for appointments?

Most advising centers offer appointments Monday through Friday from 9 a.m. to 4 p.m.

When should I email or call my advisor instead of scheduling an appointment?

You can pose a quick question directly to your advisor via email or phone. Please allow up to two business days for a response. If necessary, your advisor will instruct you to schedule an advising appointment.

If you schedule a phone appointment through Navigate and have an international phone number, you are required to call your advisor directly for your appointment.

I want to change my major but I do not see the new department in Navigate to schedule my appointment. What should I do?

If you are unable to access an advising center in Navigate, utilize the Advising Directory to find the new department’s contact information. You may contact the new department by phone, email, through their website or by an in-person visit to inquire about applying to/changing your major and scheduling an advising appointment.

I have changed my major and want to schedule an advising appointment. Navigate gives me the option to schedule with my previous advising center or my new advising center. What should I do?

Schedule your appointment with your new advising center. Note: If your major change was processed in your HUB Student Center today, please give Navigate one day to update.

I am a prospective UB student. Can I use Navigate to schedule my advising appointment?

Only students admitted to UB can use Navigate to schedule an advising appointment. Consult the Advising Directory for contact information and further information.