Zoom is an easy-to-use video communication platform that includes video conferencing, recording, phone, chat and screen sharing. Zoom is available to all UB students, faculty and staff.

Help docs

Video tutorials

Watch UB's Zoom video tutorials

Learn Zoom basics and explore UB-specific topics like integrating Zoom with UB Learns.

Watch Zoom's video tutorials

Explore the this comprehensive video library. For just the basics, see our YouTube playlist.

Key features

  • Host meetings of up to 300 participants, with no time limit
  • For special events UBIT can loan out one of a few 500 seat webinar licenses. Contact the UBIT Help Center for more information.

Common questions

I'm being asked to "activate" my account. Should I?

Yes. If you chose a login method other than SSO, follow the steps to Switch your old Zoom account.

It kicks me out when I check “keep me logged in.”

Make sure you are visiting buffalo.zoom.us, and click Sign in

How can I prevent Outlook from adding a Teams link to my scheduled Zoom meetings?

In your Outlook client, go to Settings > Options and uncheck Add online meeting to all meetings.

I receive warnings to "upgrade my license" and that I have a "40 minute limit." How can I fix this?

  1. If you have a volunteer appointment (not faculty/student/staff) - ask your departmental IT group to get added to exception group
  2. Ensure you are logging into Zoom with your UBIT credentials, not Google. Be sure to choose “Login with SSO” when prompted, and enter “buffalo” for the company domain. See complete instructions for correctly signing in.
  3. Ensure Duo two-step verification is working. If you have any problems with Duo, call 716-645-3542 and select the option at the menu that mentions Duo, accounts, or passwords.
  4. If you had a free Zoom account with “@buffalo.edu” account (ie you have a 40 minute limit on your meetings), switch your account.
  5. Look in your email spam folder for email invite from UB Zoom Admin to activate your account. This is not spam. Follow the instructions.

See also

About this service

Zoom is available 24 hours daily, and supported 8:00 a.m. - 5:00 p.m. ET Monday - Friday.