Troubeshooting: How to Reset Webex
Not Seeing Phone Services and/or Voicemail in Cisco Call
Description:
When logging into Cisco Call I pass authentication but do not see phone services, or do not see voice messages, or the client is not working as expected.
Reason:
MS Teams, Cisco Call, and Webex are separate applications that automatically receive updates and are not on the same schedule. This can cause the clients to get out of sync and produce unexpected behavior.
Solutions:
Solution 1: Logout-Login Sequence
- First logout of Cisco Call and then logout from MS Teams
- Log back into MS Teams and then into Cisco Call
Solution 2: Reset Webex
- In MS Teams, logout of Cisco Call MS Teams
- In your system tray, click on Hidden Icon and double click on Webex
3. Click on the question mark for Help in the lower left corner, select Health Checker:
4. At the bottom of the pop-up window click Reset.
5. Acknowledge the warning and click Yes to clear the database and restart Webex.
6. Go back into MS Teams and login to Cisco Call.
7. Click Sign In on the Webex pop-up.
8 Enter your buffalo.edu email address and click Next
9. Acknowledge the 911 pop-up.
10. Check that Cisco Call is working as expected.
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