Use the Dialpad to dial a number directly or search by a staff member’s name.

When searching by name, you will see up to three dialing options:

• Extension: The person’s assigned extension in the VoIP system.
• Work: The person’s Telephone Number field set in Active Directory.
• Mail: Directory URI (“Dial by name”) and will ring on the person’s assigned extension.

The behavior depends on if you’re using the Calling Dock.  When you are, the Calling Dock will come into focus with the option to answer the call or decline it to voice mail:

• With Calling Dock:

• Without Calling Dock:

When on an active call, standard telephony functions are available such as Hold, Transfer, and Conference.

• With Calling Dock:

• Without Calling Dock (click on the ellipsis):

Create your own speed dials for people or numbers you call frequently. Up to 20 entries can be added.

1. Click on the Speed Dial button, then + (plus) to add a new entry:

2. As you enter a name or number, it will check for matches in system Directory contacts and Outlook contacts.

• If a match is found, you can select it to automatically populate the fields:

• If a match is not found, you can manually enter the information by clicking Create speed dial for.,.. at the bottom of the window:

Tip: This is a way to create a Caller ID entry for outside numbers, and will appear when receiving an inbound call. 

See up to 200 of the calls you've made, received, and missed in the last 30 days. You can also call them back at the same number they called you from. The contact’s name, phone number, and call type aren’t displayed for unknown numbers.

Call history shows the calls you've made, received, and missed on your primary line and across multiple lines, such as shared lines.

You can view and listen to the voice messages right from the integration. A blue badge appears next to the voicemails that are unread.  The calling number, message duration, and timestamp are shown.

1. Hover over a voicemail and click the triangle play symbol to listen to the message:

Important : When listening to a message, the audio will come from the device currently used by your system audio settings.

For example: if you are using a headset in Cisco Call and MS Teams but use a sound bar for everything else, the audio will come through the sound bar.  To use the headset for audio, click on the handset in the upper right to call into the voice mail system.

2. Click on the message to call the number back with audio or audio and video, or to delete it: