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Phones (Cisco Call/Webex)

Cisco Call, available in Microsoft Teams, allows you to make phone calls to both on and off campus numbers.  Calling features include directory search by name or UBITName, speed dial, voicemail access, call history, and background noise removal.

Cisco Call is the soft phone replacement option for Cisco Jabber, which will be deprecated in January 2027.  This offering has the same calling functionality as Jabber, along with additional features.

Eligibility

All UB faculty and staff are eligible.  Our standard phone services include a UB phone number, access to use Cisco Call on several supported devices (PC, Mac, iPhone, Android, and tablet), and a voice mailbox.

  • If you are currently provisioned with phone service and use Jabber, you are all set.  Cisco Call uses the same device profiles as Jabber on the back end and no changes are required.  You can start to use Cisco Call once you complete the installation steps.
  • If you are not set up with phone services, submit a request for a New Soft Phone Number.

Getting started

Step-by-step instructions

Troubleshooting

Need more help with technology at UB?

Contact the UBIT Help Center.