IT Communication and Engagement (ITCE)

IT Communication & Engagement (ITCE) informs the campus community about enterprise IT services through the UBIT website, social media, video and campaigns, and partnerships with campus communicators. The unit also maintains IT service documentation, supports usability and accessibility reviews and reports on key service indicators.

• Students, faculty and staff who need clear information about IT services and how to use them.
• UBIT units that provide services and need communications, documentation and outreach support.
• Campus communicators and partners collaborating on IT‑related messaging.

• Outreach and engagement via surveys, workshops, orientations and the UB Tech Talk video podcast.
• News and updates about UB Information Technology services, including email newsletters.
• Documentation and “how‑to” content for dozens of IT services on the UBIT website.
• Instructional and promotional videos and signage for teaching stations and IT spaces. 
• Collection and publication of key performance indicators related to IT services.
• Usability, accessibility and branding reviews for UBIT web applications

• You need to communicate an IT service change, launch or outage to members of the campus community.
• You are developing or updating service documentation content. 
• You want a usability, accessibility or branding review for a UBIT web application.

• ubit-communication@buffalo.edu
• Submit a ticket for IT Communication & Engagement

716-645-8127
dianatuo@buffalo.edu

As Director of IT Communications, Diana is responsible for a creative team who provide communications to the campus community, including the UBIT website, social media and marketing. Her team engages with the campus through surveys, town halls, focus groups and usability studies. She has over 20 years of marketing/communications experience in a variety of industry sectors, from non-profits to real estate and hospitality. Diana joined UB in 2012 and holds a Bachelors of Arts degree in English Writing and History from University of Pittsburgh. She was named IT Communications Officer in 2017 and Director of IT Communications in 2023.