Jabber System Requirements
Learn what you need to get started using Jabber for phone and chat.
Important:
Cisco Jabber will be retired as a UB service at the end of 2025. Use Cisco Call, integrated into Microsoft Teams, as a softphone option instead.
Requirements and Recommendations
Requirements
- Internet-connected computer or compatible mobile device
- Jabber software:
- UB-Owned Windows or Mac: Downloaded and installed by your IT staff
- Personally Owned Windows or Mac: Downloaded by you (Windows, Macintosh)
- Android or iOS: Downloaded by you from Google Play Store or Apple App Store (iOS)
- Account set up for voice service:
- UB Phone customers receive Cisco Jabber as standard, no request is necessary .
- If your account is not set up for voice service, you will receive only Instant Messaging. If you believe this in error or if you require assistance, please contact the UBIT Help Center to request Cisco Jabber.
- Have at least one Duo two-factor authentication method that is not your UB Phone, or else use Dual Mode with your mobile phone
- You must use Duo two-factor authentication to log into Jabber
Recommendations
Compatible telephone headset and cable (check with your IT staff about purchasing)
Hardware and Operating System Requirements
Operating System
- Microsoft Windows 11 (Desktop Mode)
- Microsoft Windows 10 (Desktop Mode)
- Microsoft Windows 8.1 (Desktop Mode)
- Microsoft Windows 8 (Desktop Mode)
Hardware
- 2GB RAM or greater
- 128MB free physical memory
- 256MB free disk space
- AMD Mobile Sempron Processor 3600+, Intel Atom, or Intel Core2 CPU T7400@2.16GHz or better.
- Microsoft DirectX 11 Support
- USB 2.0 for accessory support
Third-Party Software
- Microsoft Office 2010, 2013, 2016 or 2019, 32 and 64bit
- Microsoft SharePoint 2010, 2013
- Microsoft Office 365 using on-premise AD and the above Office versions
- Microsoft Outlook 2010, 2013, 2016, and 2019, 32 and 64 bit
- Microsoft Internet Explorer 10.0
- Browser Click to Call is not supported in Microsoft Edge
Antivirus Exclusions
- C:\Users\<User>\AppData\Local\Cisco\Unified Communications\Jabber
- C:\Users\<User>\AppData\Roaming\Cisco\Unified Communications\Jabber
- C:\ProgramData\Cisco Systems\Cisco Jabber
Operating System
- MacOS X Sierra 10.12 or later
- MacOS X High Sierra 10.13 or later
- MacOS X Mojave 10.14 or later
- MacOS X Catalina 10.15 or later
- MacOS Big Sur
- MacOS Monterey
- MacOS Sonoma
Hardware
- 2GB RAM
- 1GB Free Physical Memory
- 300MB Free Disk Space
- Intel Core 2 Duo or later processor in:
- Mac Pro
- MacBook Pro (Including Retina Display Model)
- MacBook
- MacBook Air
- iMac
- Mac Mini
- USB 2.0 for accessories
Cisco only supports the current App Store version available for download. Refer to the App Store for the latest supported operating system version information.
- Android Operating System 8 or later
- CPU - Snapdragon 855, Exynos 9820 or higher
- Memory - 4G (8G recommended)
- Display - 720p or higher
See also