Cisco Jabber Terms of Use

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Cisco Jabber is a softphone, chat client and conference tool, available for Microsoft Windows, Apple Macintosh and iOS, and Google Android. Jabber enables users to place, receive, and manage voice and/or video calls using an Internet-connected computer and a headset, or to open a text window to chat with colleagues who are also using Jabber.


Jabber is available by request to all faculty, staff, and volunteers who have a standard UBITName account.

Important Notices

Whenever you log into Jabber, you will see a pop-up. Click OK to acknowledge this message before using Jabber.

Chat Logs

Jabber is not configured to retain chat logs centrally. If you choose not to disable chat log storage on their device, then the chat logs may be subject to E-discovery rules. Refer to the New York State General Records Retention and Disposition Schedule and the university’s  Record Retention and Disposition Policy for more information.

Sensitive Data

UB Jabber customers are required to follow applicable policies, procedures, and safeguards for transmitting or storing Category 1 Restricted Data, or Category 2 Private Data when using the Jabber chat function. This includes, but is not limited to: HIPAA-regulated data, protected health information, personally identifiable information (PII).

Still need help?

Contact the UBIT Help Center.