Find answers to frequently asked questions about UB Learns.
There are a few reasons why you may not see your course in UB Learns:
If you are a TA in a course, your instructor needs to manually enroll you.
The course menu may be hidden. To restore it, look at the left edge of your course site about half way down and click the gray arrow (Show Course Menu).
You can change your notification settings from your profile page (your name will be listed) or the Activity Stream page. You can access both of these pages from the main UB Learns menu.
The Digital Drop Box tool is no longer available; instructors may use the Assignment tool to manage student submissions.
Many databases are limited to UB students and they are set up to recognize the IP address or to route the user to a proxy site for authentication. Not all databases are compatible in this way with UB Learns. If you have the citation to the article, you will still be able to access it from the University Libraries website.
If you have trouble, ASK a Librarian.
Your instructor may have set this test to be taken only once.
Contact your instructor to request they reset the test for you. In order to try again, the instructor must clear your attempt in the Grade Center.
Once the test is reset, you can take it again.
This could be caused by one of the following:
Contact your instructor to determine the reason the icon of pencil and paper is showing. If necessary, the instructor can reset the test or assignment.
You can request access to past semester courses from your instructor. The instructions for your instructor are on Student Access to Past Semester UB Learns Courses.
By default, access to your course sites will remain available until the day after final grades are due for the semester. However, instructors have the ability to change this date.
UB Learns grades are available until the first business day after grades are due for the semester.
This may not be the final grade for your course. Official grades are found in HUB.
You either need to clear your Java cache or allow third-party cookies.
For assistance with the above, please contact the UBIT Help Center.
Use our contact form to submit a help ticket (you may be asked for your UBITName and password). After the form is submitted, a member of the UB Learns support team will follow up with you within one business day.