Network and Communication Services (NCS)

Network and Communication Services (NCS)  is responsible for developing and maintaining wired and Wi-Fi networks, telephony service, internet service, network security and access, developing network applications, monitoring the network, acting as liaison on campus infrastructure projects, and more.

What we do

Installation and repair

  • Responsible from the network edge to the desktop
  • Wired and wireless network support and expansion
  • Telecommunication room management
  • Routine phone additions, moves, and changes through the UBIT Help Center

Network engineering

  • Internet service to campus and downstream partners
    • Access to commodity internet services
    • Access to high-speed research networks, including NYSERnet and Internet2
  • Wired and wireless connectivity
  • Network security and remote access (firewalls, VPN)
  • Network design, consultation, and troubleshooting
  • IP address management

Voice engineering

  • Maintain the enterprise-grade campus VoIP system
  • Standard phone services: desk phones, Cisco Call soft phone, and voicemail
  • Advanced features: department call handlers, contact centers, and paging services
  • Safety compliance: Supports E911 by providing a dispatchable location during emergency calls
  • Vendor management for public telephone network access, life-safety, and in-building cellular access

Infrastructure design

  • Liaise/manage capital and rehab construction projects
  • CSI division 27 specification (communications and AV) standards
  • Telecommunication room design
  • Regional fiber management/outside plant
  • Copper cable installation vendor management

Network applications

  • Oversee network application monitoring and operations
  • Develop network applications
  • Support network scripting and applications

Network operations

  • Monitor network devices
  • Triage security incidents
  • Document physical infrastructure