For External Customers

Guidance for customers external to the university using Blue Services. External users will need to create an iLab account in order to engage with a UB service center.

Log in to Blue Services  log in to ilab

Authorized sign-on credentials are required.

VIEW → all active cores
Need help or have questions?

Visit our Business Services Support Hub to submit and track requests and access helpful resources.

User Guides

  • Logging in to Blue Services (iLab) for External Users
    6/1/26
    Steps for logging in to Blue Services, powered by iLab, for users acting on behalf of institutions other than the University at Buffalo. Instructions differ for institutions with and without existing iLab integration.
  • Registering with Blue Services (iLab) for External Users
    6/1/26
    Steps for registering with Blue Services, powered by iLab, for users acting on behalf of institutions other than the University at Buffalo.
  • Navigating Blue Services (iLab)
    6/1/26
    An in-depth breakdown of the Blue Services (iLab) user interface for users to familiarize themselves with the system.
  • Request Services in iLab
    6/1/26
    Learn the layout of the Request Services tab, how to initiate a service request, complete forms, enter payment and understand the request approval workflow.
  • Schedule Equipment
    6/1/26
    Learn the layout of the Schedule Equipment tab, how to view the calendar, create, change and cancel reservations, create repeating reservations and reserve multiple resources at once.

Videos

Navigating Blue Services Training [32:27]

This training is for any user or customer of the service centers. This training will show you how to register, make reservations, and submit requests within service centers.