Get answers to frequently asked questions.
If you don’t see your quota balance in the Wepa Print mobile app, contact Wepa support 1-800-675-7639, or visit wepanow.com.
No, the UB Quota for printing is only for students, funded by the student technology fee. But faculty and staff can print on UB Print Anywhere using Campus Cash.
Six days. Documents already printed can be recovered and printed again using an option in the print station menu.
All Microsoft Office file types, .jpg, .png, and .pdf are supported.
FAT, FAT32, NTFS or exFAT
There is no file size limit for laptop and desktop uploads. USB drives, web, and mobile uploads have a file size limit of 20 MB.
After selecting the payment option, the print job will begin printing. For documents over 10 pages, a ‘cancel’ button is provided to stop the print job. An automatic refund will occur and you will only be charged for pages that were printed. A window will appear after canceling the print job stating the amount charged for the number of pages printed.
If a print job is LESS than 10 pages, it cannot be canceled.
If only part of your document prints, we'll print the remaining pages next time. You can print the whole thing, too. Tap (partial) to change to printing the entire document.
The following types are supported on iOS and Android devices: .pdf, .rtf and all Microsoft Office file types.
In most cases, you can adjust document options at the print station. Tap the settings wheel to proceed.
No, the system only charges you for the pages that printed successfully.
You should contact Wepa by clicking the "Live Chat" button, or calling at 1-800-675-7639. Wepa support hours are from 7:00 a.m. - 7:00 p.m.