Published September 21, 2018
At the start of each fall semester, we explore how UBIT is striving to better support students, faculty and staff. Here’s a look at the semester so far.
New this semester to UB, Webex enables easy online collaboration with colleagues on and off campus, from one-on-one meetings to virtual webinars. If you haven’t already, give it a try—log onto ub.webex.com.
Since the service launched in July 2018, more than 700 customers have used the service. As of mid-September 2018, over 400 of those individuals have hosted 260 Webex meetings with over 750 participants. If you’re interested in getting started with Webex, visit the UBIT website for a list of learning resources.
Panopto is a dynamic new option for recording and viewing educational content on any Internet-enabled device. In the past year, instructors in over 266 courses have used Panopto, and viewers watched 235,000 minutes of Panopto recordings.
MyUB was visited over 260,000 times between Welcome Weekend and the first week of classes. 31% of that traffic was from mobile devices, where our customers were greeted with a streamlined, mobile-friendly portal to their classes, grades, schedules and more.
In total, there were 43.9 million hits on UB websites during move-in weekend.
The UBIT Help Center is designed for quick responses to our community members’ technology problems. During the first week of classes, the Help Center handled 947 calls, 30% of which were from UB students. 22% of calls came from UB faculty and staff. A total of 2,100 support tickets were opened through the Help Center during that same week.
UB Tech Squad, the on-site tech support team that meets students anywhere on campus, assisted more than 50 students during move-in Thursday and Friday.
Since its introduction in 2016, UBbox has grown to store 430 TB of data for over 41,000 community members, enabling secure collaboration and streamlined workflows all across campus.
With new and expanding services and support for everyone on campus, we’re helping to enable and engage the brilliant minds who work at study at UB.
Here’s to another great year!
J. Brice Bible is the Vice President and Chief Information Officer (VPCIO) for UB. CIT is a service division at UB that provides enterprise technology leadership and guidance.