Duo Mobile update: new design, better accessibility features

A student with a mask on checks her phone as she walks outside on UB's north campus.

Published October 26, 2021

By Kaylie Horowitz

You may have noticed that the Duo Mobile app has a new look. The latest update, available for iOS 13/Android 8 and later, offers an improved authentication experience and expands current language and accessibility support.



UBIT Communications Assistant Kaylie Horowitz.

Kaylie Horowitz (she/they, UB graduate student) is in the Master’s program for Theatre and Performance Studies. Upon completion of her thesis, she hopes to attend an MFA program in directing and pursue a career of working and teaching at a regional theater. Originally hailing from Florida, Kaylie enjoys playing video games, voice acting, and over-analyzing animated media.

Despite these changes, the core Duo functionality that UB students, faculty and staff rely on is still available.

What's new in the Duo Mobile app?

According to the Duo website, “Version 4.0.0 of Duo Mobile was designed to enhance the login experience while improving... awareness of the purpose and value of two-factor authentication.”

The new Duo Mobile uses a new, card-based design for accounts, where account cards can be expanded, collapsed, and arranged based on your preference. The app also includes a new practice login screen that demonstrates the purpose of two-factor authentication.

Accessibility was also a consideration in designing the new update. Version 4.0 of Duo Mobile features a new landscape mode, variable font sizes and better contrast.

With this update, the minimum supported OS versions for Duo Mobile are iOS 13 and Android 8. Earlier versions of the app (versions 3 and older) will no longer be supported.

What is not changing?

The core functionality of Duo Mobile is not changing. You can continue to:

  • Receive a Duo Push
  • Use passcodes
  • Add, edit, reorder, and remove accounts
  • Backup and restore accounts
  • Use dark mode

Installing the new Duo

If you are installing Duo to a new mobile device, download the app through your device's app store. You must enable notifications from the Duo app in order to receive Push logins. The app will also ask permission to use your camera if you are registering an account using a QR code.

Need Help With Duo?

Visit the UBIT website to learn how to enroll in Duo and about devices you can use with Duo at UB. If you can't access your Duo devices, follow these steps to recover your account.

Still need help? Contact the UBIT Help Center and buffalo.edu/ubit/help, or by phone at 716-645-3542.