In early 2026, UBIT launched a significant reorganization to strengthen coordination, improve service delivery, and better meet the evolving needs of the university. The work includes new cabinet-level AVP positions and several new or retooled groups. Over 75 position descriptions were updated as a result of our realignment.

• Innovation: A stand-alone unit dedicated to exploring, testing, and scaling emerging technologies, especially AI and related digital tools, in a secure and coordinated way.
• IT Customer Experience (ITCX): A rebrand and expansion of UBIT Customer Service, bringing together support across the Help Center, Tech Squad, public computing, printing, customer devices, classroom technology, video capture, and learning space design.
• Research IT: A dedicated unit supporting UB’s expanding research enterprise with secure, reliable, and scalable technology services. 
• Identity & Access Management (IAM): A unit focused on modernizing identity lifecycle and access governance so the right people have the right access at the right time.
• CIO Administrative Operations: A unit providing the operational foundation that enables technology teams across UB to work effectively.
• Infrastructure: Networking/Telecommunications and Enterprise Infrastructure Services have consolidated under one AVP to improve collaboration across interconnected areas.

Building a custom AI-powered UBIT Career Assistant that transforms complex career progression information into personalized, conversational guidance, helping staff identify growth opportunities, understand advancement requirements, and chart meaningful career paths within UBIT.

Develop transparent career ladders, clearly defined role expectations, and proactive retention practices to support internal mobility and engagement. Streamline hiring processes and a student-to-professional pipeline designed to broaden candidate pools, improve diversity, and create a structured pathway for student workers to transition into full-time roles.

The UBIT Leadership Program is an intensive professional development experience supported by MOR Associates. The program allows UBIT and UB Distributed IT staff to strengthen leadership skills, build relationships, and foster a more connected IT community.