Pillars in Practice: UBIT by the Numbers - UBIT - University at Buffalo

20AI partnerships
BullsAI and other AI partnerships with campus organizations.
87%IT units using TeamDynamix
IT units using the TDX ticketing system.
268Endpoint devices purchased
Purchased via ShopBlue.
542Software reviews cleared
July 2025–June 2026.
9,500+Wi-Fi access points
Across UB.
188Central classrooms supported
170 central classrooms upgraded in 2026
93%Positive UBIT help ratings
Rated UBIT help “excellent or good.”
48,000+Support requests per year

UBIT Help Center
72%
UB Tech Squad
9%
Field Services/Capen Concierge
14%
UBIT classroom support
5%
1.7 millionBullsAI prompts processed
Per month.
50,781Security incidents identified
9,552 incidents resolved (May–July 2026)
863,162Malicious emails blocked
May–July 2026.
Phishing
833,494
Malware
29,668
7Campus units piloting a shared data platform
Piloting a new shared platform to analyze data from multiple UB sources.