Information Technology Services in UB Owned, Controlled, and Managed Spaces

The University at Buffalo (UB, university) is committed to providing the campus with reliable information technology (IT) services including internet, telephone, network device attachment, and workstation support. 

Faculty and staff who have an appointment within a UB department and are located in UB owned or managed spaces will have their UB owned or UB provided workstation support supplied by affiliated UB Distributed IT staff.

UBIT Support will provide Voice over Internet Protocol (VoIP) telephone services to participating UB departments. Departments are responsible for any costs associated with the purchase and installation of new telephony equipment if the costs are not included in a move, rehab, or project budget. UB reserves the right to collect additional funding from participating departments to maintain phone service.

Faculty and staff located within UB owned or managed spaces are eligible to receive campus network (i.e., internet) services. UB departments are responsible for the cost of cabling and data switch equipment required to provide connectivity from the nearest telecommunications room to the designated outlet location.

UBIT supports numerous administrative conference rooms and event spaces across campus; some are reserved through the UB Space Request System, while others are reserved through departments. Individuals must use the technology and equipment in a responsible and professional manner, and report problems or malfunctions to UBIT.

Licensees must provide their own workstation support or contract with an outside vendor. 

UB does not provide telephone service to licensees. 

The university does not provide network service (wired or wireless) to licensees. Licensees are not permitted to connect to the university’s network. Any network cabling or inter-room network infrastructure installed within university facilities must comply with university networking standards and will be administered and maintained by UBIT. 

UB provides internet, telephone, network device attachment, and workstation support services to UB faculty, staff, and departments within UB owned, controlled, and managed spaces. This policy establishes the services provided by UBIT, and those eligible to receive services. 

This policy is applicable to all individuals employed by UB and all licensees conducting business within UB owned, controlled, and managed spaces.

Licensees
Non-UB organizations, including any entity other than a UB department that occupies space in a UB owned, controlled, or managed facility, whether under the terms of a License Agreement, Revocable Permit, ground lease, or similar instrument

Network
A group of two or more computers or other electronic devices that are interconnected for the purpose of exchanging data and sharing resources.

UB Department
An official operating unit at UB, directly supported through state funding sources. UB departments are recognized in the entity/hierarchy system of record.

UB Distributed IT
IT units affiliated with various colleges, schools, and administrative units throughout the university. These units collaborate closely with UBIT to provide seamless IT service.

UB Information Technology (UBIT)
UB Information Technology (UBIT) builds and supports foundational IT services and infrastructure for the university. 

UBIT Support
Any of the UBIT units that provide information technology services to UB departments and employees. UBIT Support units comprise the divisions of Computing and Information Technology and all the distributed IT Support organizations located throughout schools, departments, and divisions.

UB Space
Buildings, structures, and their surrounding area that are either owned, controlled, or managed by UB.

Workstation
A university owned or provided computing device such as a desktop, laptop, or notebook computer typically assigned to a particular individual, role, or location.

• Ensure personal devices connected to the campus network conform to the UB Network Connection Policy.

• Request IT services according to procedures outlined within the UB Information Technology webpage.
• Fund fee for service when appropriate.

• Adhere to UB’s Computing, Network and Telecommunications Usage Policy for appropriate use of IT resources and services.

• Build and support the foundational IT services and infrastructure for the university.

• Provide or procure workstation support as required.
• Procure telephone service from a third-party VoIP provider.
• Procure a network which complies with university networking standards.
• Identify a principal IT contact to maintain communications with UBIT.

• Coordinate workstation support within various campus locations with distributed IT support organizations.
• Handle customer requests (e.g., new services, modifications)
• Provide IT services within UB spaces according to service level statements.