Building partnerships through collaboration.
Access guides and support resources for using Blue Services. These materials are intended for service center administrators managing operations, billing, users and service workflows.
Authorized sign-on credentials are required.
Visit our Business Services Support Hub to submit and track requests and access helpful resources.
| Blue Services/iLab Term | Description | UB Equivalent Term |
|---|---|---|
| Core Facility / Shared Resource | An entity that offers services or access to resources for customers. In iLab, each Core Facility / Shared Resource (Core, for short) has an online storefront that customers can use to identify the offerings available and directly order products/services. For core administrators and staff, iLab provides workflows to help deliver services, manage resources, complete billing and generate reports | Service Center Shared Instrumentation Lab |
Core Administrator | Managers of a Core Facility/Shared Resource, who have special permissions in iLab to modify the workflow of their core and the ability to generate billing events and reports. | Service Center Manager |
Core Member | Staff at a Core Facility/Shared Resource, with the ability to performs workflow functions (i.e. complete orders, deliver services, etc.) but without the administrative permission available to Core Administrators. | Service Center Staff |
Blue Services, powered by iLab, is a new modular, web-based asset management software tool designed to support the operations of the services centers across the University at Buffalo.
Ashley and Lilly will be working with service center managers through implementation.
For any questions, please reach out to UBS-BLUEServices@buffalo.edu
The implementation team will use a “wave” approach to ensure that each service center has the functionality it needs. Every 12 weeks, 3 to 4 centers will be onboarded into the system.
The first pilot group will go live in Fall 2024, and the second wave is scheduled to go live in January 2025. Waves will continue until all service centers utilize Blue Services.
Conversations with the individual service center managers are happening now. We will post the centers in the onboarding process on our website. If you haven’t already scheduled your implementation, please reach out to UBS-BLUEServices@buffalo.edu
Join our Blue Services Listserv to stay updated with the latest information.
The Blue Services project team will help service centers through the implementation process. To begin, you will complete a workbook asking questions about your service center. This will allow the project team and Agilent to learn more about your service center.
The implementation timeline is 12 weeks. During this time, Agilent will work with you to:
For the project to be successful, we need your help and guidance throughout the implementation process. Our Project Team will schedule a preliminary meeting three months before your scheduled implementation to review any prep work that needs to be done, including completing an onboarding workbook.
Once the implementation begins, weekly meetings will be scheduled with Agilent.
Service center managers will also need to provide Agilent with additional information and feedback on the website. In total, we estimate 3-4 hours a week for the entire 12-week implementation.
Agilent will be leading service center managers and users through training once their Blue Services website is available. Training materials and information will also be found on the Blue Services website. If additional trainings are needed, please contact UBS-BLUEServices@buffalo.edu.
General training guides will be available on our website. In addition, service center managers will be provided with customized training guides to show customers how to interact with their center’s website. If additional training is needed, please contact UBS-BLUEServices@buffalo.edu.
If you have any questions regarding Blue Services, please contact our support team.