FAQs About Receiving and Paying for Goods and Services

I received only a partial shipment but should have received the order in full. Now what?

Contact the buyer who coordinated your order. They will resolve problems related to damaged goods, incorrect items, wrong delivery, price differences between invoice and purchase order, etc.

How can I check the status of a purchase order processed on state funds to see if it’s been paid?

Use SIRI. Choose the Procurement dashboard, then State Payments tab. In the check/ACH field, a direct deposit (ACH) reference is 7 digits, a check number is 8 digits beginning with a zero, (e.g.) 0XXXXXXX.

How does an invoice get paid?

Accounts Payable will:

1. Match the invoice to the purchase order and process payment in the appropriate payment system ten calendar days after receipt of the invoice for purchase order transactions resulting in individual invoices less than $5,000, unless notified by the ordering department of any damages or discrepancies

2. Process payment for purchase order transactions resulting in individual invoices of $5,000 or more, when the web receiver system indicates satisfactory receipt of the goods and/or services.

I received my order in full, what do I do now?

Submit a web receiver for purchase order transactions resulting in individual invoices of $5,000 or more. 

Furniture and carpeting purchases require use of web receiver, no matter the dollar amount.

I received a damaged item. What should I do?

Contact the buyer who coordinated your order. They will resolve problems related to damaged goods, incorrect items, wrong delivery, price differences between invoice and purchase order, etc.

How can I check the status of a purchase order processed on Research Foundation funds to see if it’s been paid?

Use the RF Report Center, RF AIR (Activity Interface Reporting) dashboard, Accounts Payable Inquiry tab.

How long does it take UBF to process a check?

On average, after UBF receives the expenditure request, it takes approximately one week to process the request. Additional processing time is required if the expenditure amount is $50,000 or more. 

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