ResNet

Report a Problem

Computers & Laptops

Prep your computer, then register it for use on the wired ResNet network in UB's Residence Halls and Campus Apartments.  

Register Your Computer or Laptop

Gaming, Streaming & Printing

After you register a computer, register your gaming, streaming device, TV and printer. You need the MAC Address, located on the device or its packaging.

Register Gaming, Streaming & Printing

Common Questions

I'm having problems connecting my computer or other devices.

Contact the UBIT Help Center at 716-645-3542 or schedule an appointment for the UB Tech Squad to come to your room.

I'm having a problem with the data jack in the wall.

The UBIT Help Center can help with any problem you have with ResNet, including your data port.

My computer is infected by a virus

After the first incident you will receive a notice from the Security Incident Response Team if your computer is infected by a virus or any other type of malware. You will have 72 hours to acknowledge the notification and resolve the problem. You may remove the virus yourself if you want. You may also schedule an appointment for the UB Tech Squad to come to your room to assist  you.

If you receive multiple notifications you will no longer be able to connect to ResNet. You will retain access to the Web sites and resources that you need in order to fix any security issues. You may be given the option to fix the problem yourself or will be advised to get the problem fixed at a professional repair center.

Install Symantec EndPoint Protection (antivirus and firewall) to prevent computers from becoming infected. Scans can also be run to find and remove viruses.

Is Web performance the same on the Wi-Fi network as it is on the wired network?

No, the connection speed on Wi-Fi can vary due to a number of factors, including: distance from a Wi-Fi access point; the number of simultaneous connections to a Wi-Fi access point; walls, metal objects, or other sources of interference and more. Wired connections are faster because you do not have to share bandwidth over your dedicated connection.

Still need help?

Contact the UBIT Help Center.