Published October 11, 2016
I’d like to welcome all UB students back to campus and hope you had a great summer. I was privileged to meet with some of you and your families during move-in weekend.
During move-in, the UBIT Fairy and I visited residence halls on North and South Campus to offer in-person assistance. In just two days, our UBIT Help Center staff helped over 140 students with connecting devices and other IT questions at their residence halls alone.
UB has seen a 20 percent increase in Internet traffic since 2015, growing from 4.26 GB to nearly 6 GB. Our network has also had over 140,000 unique devices connect over the past year, with 35,000 devices connecting just in Wi-Fi boosted areas on campus.
UBIT is continuing to help students find simpler paths to solve their problems. On the first day of the Fall 2016 semester, 155 self-service tickets were logged through the UBIT website or UBIT Help Center online compared to just 93 in 2015. Walk-up service in our Lockwood and Abbott locations has doubled from 25 in 2015 to 54 in 2016.
There was an 86% reduction in transcript generation at the beginning of the 2016-17 academic year. On the first day of the Fall 2016 semester, just 230 transcript PDFs were generated, compared to 1,633 in 2015. We also saw advising PDF creation drop from 580 generated in 2015 to just 124 in 2016. This is the result of the excellent work of the Office of the Vice Provost for Enrollment Management (VPEM) and the new UB Path Finder, which is resulting in positive dividends and reducing student frustration.
I’d like to thank UB’s IT staff across the campus for the hard work that they put in during move-in and fall semester start-up. The work you do throughout the year is vital to the needs of our institution.
J. Brice Bible is the Vice President and Chief Information Officer (VPCIO) for UB. UBIT iis a service division at UB that provides enterprise technology leadership and guidance.