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Published August 28, 2017
UBIT offers on-site and over-the-phone response to classroom technical problems and operational questions, with a response time of ten minutes or less. Personal consultations with an IT Customer Service professional are also available by advance appointment.
UBIT offers a direct line for quick, on-site help in the classroom; simply call 716-645-3542 and choose ‘Option 1.’ Most problems can be resolved in ten minutes or less, often over the phone; otherwise the problem will be escalated immediately to one of our classroom repair technicians, to ensure as fast a resolution as possible.
To unlock classroom teaching stations, you’ll need to enter the six-digit combination for your classroom. An always up-to-date list of combinations for every centrally scheduled classroom on campus is available online.
UB instructors can request a personal consultation by completing our online form and select a preference for a dates and times. Someone from UBIT’s Customer Service team will reach out to finalize the appointment.
For tech help beyond the classroom, UB faculty, students and staff can open a ticket any time of day using the UBIT Help Center Online. Step-by-step guides and tutorial videos on the UBIT website also cover every aspect of technology at UB, in and out of the classroom.