FAQs

Who doesn't like a Frequently-Asked Questions (FAQ) list? We do, and here are some that we hope will help.

Accounts and Passwords

Q: How do I get a SENS account, and why do I need one?

A: You can apply for a SENS account using our account request form. It usually takes at most one business day to create the account. A SENS account uses the same UBITName and password you use for central computing resources, but allows you to access SENS-specific resources such as the teaching and public labs we maintain, home directory space, class directory space, and other such things.

Q: How do I change my password?

A: Follow the instructions on the UBIT password management page.

Email

Q: How do I set a vacation message for my email?

A: Follow the instructions on the UBIT automatic replies page.

Q: How can I tell if an email message is a hoax?

A: UBIT has a very good web page that describes "phishing", which is by far the most common type of email hoax that has the potential to cause harm to your computer or data (both personal and computer).

Network and Phones

Q: How do we get additional network connections in our office or lab?

A: You need to submit a request to UBIT; information can be found on the Network Connection Installation page. There is a fee to run the cables, if necessary, and another fee to activate the data connection, so make sure to account for both fees if applicable.

Q: How does a guest access UB's Wi-Fi network??

A: Instructions for short-term and long-term access to UB's Wi-Fi network for guests can be found on the Wi-Fi for Guests at UB page.

Q: How can I get assistance with my VoIP phone?

A: The UBIT phones (VoIP) page has a lot of information regarding our phone system. If you need assistance that can't be found on that page, submit a request to the UBIT Help Center.

Q: How do I initiate a video or phone virtual conference?

A: The UB standard methods for video conferencing are Microsoft Teams and Zoom. UBIT also has information on how to create telephone conference calls.

Linux

Q: What's a home directory, and how do I access it?

A: A home directory is an area of networked disk space allocated to every SENS user. Home directories follow each user to any SENS supported Unix or Linux computer. They are backed up nightly and currently have a quota of 16 GB.

Software

Q: What MATLAB toolboxes are we licensed to use?

A: Please go to the SENS MATLAB page for a list of available toolboxes.

Q: What software is included with our National Instruments LabVIEW academic license?

A: Please refer to this National Instruments software list page.