New ‘Check Your Internet Connection’ tool helps you troubleshoot network problems

two students walking on campus looking at phones.

Photographer: Meredith Forrest Kulwicki

By Michael Canfield
IT Communication Specialist

Published September 14, 2026

Having trouble connecting to Wi-Fi, using a VPN or reaching an online service? A new self-service tool from UB Information Technology can give you, and the UBIT Help Center, a clearer picture of what may be happening.

Check Your Internet Connection displays your current IP address and available details about your connection, helping you identify potential issues with Wi-Fi, UB’s VPN, DNS or network speed when your connection is slow, unreliable or behaving unexpectedly.

Create a report for the UBIT Help Center

If you need assistance, Check Your Internet Connection can create a PDF report that you can save and share with the UBIT Help Center. The report gives support staff useful technical details about your connection, which may reduce back-and-forth questions and help them begin troubleshooting more quickly.

To use the tool:

Visit https://myip.buffalo.edu/
Review the available information about your connection.
If you contact the UBIT Help Center, select the option to create a PDF report and attach it to your request when asked.

What to expect

The details shown in Check Your Internet Connection vary by device and network, with more information potentially available when connected to a UB campus network or UB’s VPN. Any location shown is approximate and based on IP address data, not your device’s precise location.

While Check Your Internet Connection does not fix connection problems, it provides a information that may be a starting point for troubleshooting and support.

Get help

The UBIT Help Center is here to help with your technology needs at UB. Students can also reach out to the UB Tech Squad for help; they can meet you anywhere on North or South Campus.

UB Information Technology News keeps UB students, faculty, and staff informed about their IT services and showcases creative collaborations between UBIT and the campus community. Published by UB Information Technology and distributed via email as The Monthly Download. Edited by Diana Tuorto, IT Communication and Engagement, dianatuo@buffalo.edu.

Contact Us

Do you have questions or comments for the Office of the Provost? Let us know your thoughts and we’ll be happy to get back to you.

OUR RESEARCH MAKES LIFE BETTER

graduate student inspects a sample in a laboratory.

As one of the nation's leading public research universities, UB has been changing the world through its research and scholarship for decades. Today, UB continues to deliver ideas, discoveries and innovations for a safer, healthier and brighter future.

Explore UB’s pioneering research>

Featured Centers and Institutes

previous next

Empire AI
8/19/26
Housed at UB and launched in April 2024 by Governor Kathy Hochul, Empire AI is a first of its kind consortium of New York’s leading universities and private partners aimed at putting the state at the forefront of the AI revolution through accelerating research and innovation in AI and creating sustained economic impact.
Humanities Institute
8/19/26
The Humanities Institute sponsors a diverse range of programs and research projects that promote original, theoretically informed thinking and experimental art. The center seeks to create a vibrant and intellectual community, both on and off campus.
Clinical and Research Institute on Addictions
8/19/26
The Clinical and Research Institute on Addictions has a 50-year history of excellence in scientific research that has earned it a national and international reputation for leadership in the advancement and dissemination of knowledge on substance use disorders.
Institute for Artificial Intelligence and Data Science
8/19/26
The Institute for Artificial Intelligence and Data Science (IAD) brings together UB researchers, labs, and institutes to tackle complex problems like detecting fraud buried deep in financial systems, reducing human bias in the judicial system, and efficiently finding the right compound for the safest and most effective medicine.
Gender Institute
8/19/26
A university-wide research center, the Gender Institute promotes research and teaching related to women, gender, and sexuality.
UB RENEW
8/19/26
UB RENEW (Research and Education in eNergy, Environment and Water) Institute is university-wide and interdisciplinary, focusing on complex energy and environmental issues, as well as the social and economic ramifications. It helps develop and coordinate innovative research, education and outreach programs.
Community Health Equity Research Institute
8/19/26
A center that conducts research that addresses the root causes of health disparities in Buffalo, while developing and testing innovative solutions to eliminate health inequities in the region.
Global Health Equity
8/19/26
A scholarly community of faculty and students from the health sciences and disciplines focused on the social, economic, political, and environmental conditions that lead to inequities that aims to improve people’s lives around the world and influence global health policy and practice.
UB Microbiome Center
8/19/26
The UB Microbiome Center serves as an academic hub of microbiome-related research in the UB community, facilitating collaborations and supporting inter-disciplinary projects through our clinical, laboratory and analytical research infrastructure.
Baldy Center for Law and Social Policy
8/19/26
The Baldy Center is an endowed academic center for interdisciplinary research on law and legal institutions with a mission to advance interdisciplinary research on law, legal institutions, and social policy.
Clinical and Translational Research Center
8/19/26
Headquartered on the growing Buffalo Niagara Medical Campus and one of only a handful of such buildings in the nation, the state-of-the-art Clinical and Translational Research Center provides a centralized facility for the Clinical and Translational Science Institute and places clinicians adjacent to clinical and translational researchers.
Center for Computational Research
8/19/26
The Center for Computational Research (CCR), a leading academic supercomputing facility, maintains a high-performance computing environment, high-end visualization laboratories, and support staff with expertise in computing, visualization, and networking.
Center for Information Integrity
8/19/26
The interdisciplinary Center for Information Integrity provides support for collaborative research, public discussions and community outreach on mis/disinformation awareness and resilience.