Submit a Work Order

UB repairman doing work in Ellicott Complex.

  

Need something fixed in your room? At UB, our real-time work order system lets you submit and monitor non-technology maintenance requests, 24 hours a day. Call (716) 645-2025 or enter an online request below for all repair or maintenance needs.

Submit A Work Order

How to Get Started

Emergency Requests for Maintenance

Emergency maintenance situations should be reported immediately. Call our 24 hour facility maintenance phone number - (716) 645-2025. Report the emergency to a Campus Living staff member located at an Area Office or Community Building.

Emergency situations include:

  • No power
  • No heat
  • Leaks
  • Flooding (including an overflowing toilet)
  • Broken window
  • Failure of a door, window or security device to close properly

Please note that lock changes are not an emergency, and should go through your area office. 

Campus Living now features a common maintenance phone number that residents can dial for any non-technology facility needs regardless of location, 24 hours a day, seven days a week. Call (716) 645-2025. 

Life & General Safety Emergencies

For life and general safety emergencies - please call UPD at 645-2222 immediately.

Non-Emergency Requests for Maintenance

If there is a problem within your room or apartment—including a lock change request because you lost a key—you can request a repair in one of two ways:

  • Submit a work order through our online system
  • Call the Campus Living facilities customer service office at 716-645-2025

Please be as specific as possible with your request, and allow 24-48 hours for a response for non-emergencies. Requests for elective work (such as painting) or minor projects will be prioritized if appropriate and addressed as soon as possible.

What is a non-emergency?

Non-emergency requests include:

  • Toilet running (if it’s overflowing, then it’s an emergency)
  • Light bulb needs changing
  • Window blinds cracked or broken
  • Hole or crack in the wall
  • Electrical outlet not working (however, if you believe there is a fire hazard please treat this as an emergency)
 

Check the Status of a Work Order

Whether you submitted your work order online or called our office, you can check the status of your work order by:

While response time may vary depending on the time of year and volume of calls, non-emergency requests are typically followed up on within 24-48 hours.