Submit a Work Order

UB repairman doing work in Ellicott Complex.


Need something fixed in your room? At UB, our real-time work order system lets you submit and monitor non-technology maintenance requests, 24 hours a day. Call (716) 645-2025 or enter an online request below for all repair or maintenance needs.

How to Get Started

Emergency Requests for Maintenance

Emergency maintenance situations should be reported immediately. Call our 24 hour facility maintenance phone number - (716) 645-2025. Report the emergency to a Campus Living staff member located at an Area Office or Community Building.

Emergency situations include:

  • No power
  • No heat
  • Leaks
  • Flooding (including an overflowing toilet)
  • Broken window
  • Failure of a door, window or security device to close properly

Please note that lock changes are not an emergency, and should go through your area office. 

Campus Living now features a common maintenance phone number that residents can dial for any non-technology facility needs regardless of location, 24 hours a day, seven days a week. Call (716) 645-2025. 

Life & General Safety Emergencies

For life and general safety emergencies - please call UPD at 645-2222 immediately.

Non-Emergency Requests for Maintenance

If there is a problem within your room or apartment—including a lock change request because you lost a key—you can request a repair in one of two ways:

  • Submit a work order through our online system
  • Call the Campus Living facilities customer service office at 716-645-2025

Please be as specific as possible with your request, and allow 24-48 hours for a response for non-emergencies. Requests for elective work (such as painting) or minor projects will be prioritized if appropriate and addressed as soon as possible.

What is a non-emergency?

Non-emergency requests include:

  • Toilet running (if it’s overflowing, then it’s an emergency)
  • Light bulb needs changing
  • Window blinds cracked or broken
  • Hole or crack in the wall
  • Electrical outlet not working (however, if you believe there is a fire hazard please treat this as an emergency)

Check the Status of a Work Order

Whether you submitted your work order online or called our office, you can check the status of your work order by:

While response time may vary depending on the time of year and volume of calls, non-emergency requests are typically followed up on within 24-48 hours.