Fix it: Submit a Work Order

UB repairman doing work in Ellicott Complex


At UB, our real-time work order system lets you submit and monitor maintenance requests. Emergency service is available after hours and on nights and weekends, with 24/7 coverage every day of the year.

How to Get Started

Emergency Requests for Maintenance

In this section

Emergency situations should be reported immediately to any Campus Living staff member, hall office, area office or community center. 

For emergencies after hours or on weekends, call your residence hall or complex office.

Residence Halls

Ellicott Complex
(Fargo, Porter, Red Jacket, Richmond, Spaulding and Wilkeson)



(Clinton, Dewey, Lehman or Roosevelt)
Greiner Hall 716-645-5562
Main Street
(Clement and Goodyear)


Creekside Village
Flickinger Court
Flint Village
Hadley Village
South Lake Village

If you cannot get in touch with someone, please call 716-645-5440.

What is an emergency?

Emergency situations include:

  • No power
  • No heat
  • Leaks
  • Flooding (including an overflowing toilet)
  • Broken window
  • Failure of a door, window or security device to close properly

Please note that lock changes are not an emergency, and should go through your area office. 

Non-Emergency Requests for Maintenance

If there is a problem within your room or apartment—including a lock change request because you lost a key—you can request a repair in one of two ways:

  • Submit a work order through our online system
  • Call the Campus Living facilities customer service office at 716-645-5440

Please be as specific as possible with your request, and allow 24-48 hours for a response for non-emergencies. Requests for elective work (such as painting) or minor projects will be prioritized if appropriate and addressed as soon as possible.

What is a non-emergency?

Non-emergency requests include:

  • Toilet running (if it’s overflowing, then it’s an emergency)
  • Light bulb needs changing
  • Window blinds cracked or broken
  • Hole or crack in the wall
  • Electrical outlet not working (however, if you believe there is a fire hazard please treat this as an emergency)

Check the Status of a Work Order

Whether you submitted your work order online or called our office, you can check the status of your work order by:

While response time may vary depending on the time of year and volume of calls, non-emergency requests are typically followed up on within 24-48 hours.