Official On-Campus Housing
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Submit a Work Order
* You must be on campus or connected to a UB network to access the work order system.
Need something fixed in your room? At UB, our real-time work order system lets you submit and monitor non-technology maintenance requests, 24 hours a day. Please be as specific as possible with your request so it can be categorized and prioritized appropriately.
What to Expect After Placing a Work Order
As work orders are received they are prioritized based on the information provided. The type of request will determine the expected response time:
- Routine Requests: 24-48 hours
- Emergency Requests: As soon as possible
Check Work Order Status
Whether you submitted your work order online or called our office, you can check the status of your work order online.
What is a Routine Request?
Non-emergency requests include:
- Light bulb needs changing
- Window blinds cracked or broken
- Hole or crack in the wall
- Electrical outlet not working (if you believe there is a fire hazard treat as an emergency)
- Air conditioner repairs
- Clogged toilet
- Lock change due to lost key
- Raise/lower beds
- Pest control (unless deemed an emergency)
* You must be on campus or connected to a UB network to access the work order system.
Internet or Cable TV Problems?
Use our step-by-step guides to fix most common issues.
What is an Emergency Request?
Emergency requests include:
- No power
- No heat (during cold weather)
- Leaks
- Flooding
- Running or overflowing toilet
- Broken window
- Failure of a door, window or security device to close properly
- Bio-hazard clean -up
Emergency maintenance situations should be reported immediately. Call our 24 hour facility maintenance phone number - (716) 645-2025. You should also report the emergency to a Campus Living staff member located at an Area Office or Community Building.
Life & General Safety Emergencies
For life and general safety emergencies - please call UPD at 645-2222 immediately.