UB repairman doing work in Ellicott Complex.


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Submit a Work Order

* You must be on campus or connected to a UB network to access the work order system.

Need something fixed in your room? At UB, our real-time work order system lets you submit and monitor non-technology maintenance requests, 24 hours a day. Please be as specific as possible with your request so it can be categorized and prioritized appropriately.

What to Expect After Placing a Work Order

As work orders are received they are prioritized based on the information provided. The type of request will determine the expected response time:

  • Routine Requests: 24-48 hours
  • Emergency Requests: As soon as possible

Check Work Order Status

Whether you submitted your work order online or called our office, you can check the status of your work order online.

What is a Routine Request?

Non-emergency requests include:

  • Light bulb needs changing
  • Window blinds cracked or broken
  • Hole or crack in the wall
  • Electrical outlet not working (if you believe there is a fire hazard treat as an emergency)
  • Air conditioner repairs
  • Clogged toilet
  • Lock change due to lost key
  • Raise/lower beds
  • Pest control (unless deemed an emergency)

* You must be on campus or connected to a UB network to access the work order system.

Internet or Cable TV Problems?

Use our step-by-step guides to fix most common issues.

Internet & Wi-Fi problems

Cable TV problems

What is an Emergency Request?

Emergency requests include:

  • No power
  • No heat (during cold weather)
  • Leaks
  • Flooding 
  • Running or overflowing toilet
  • Broken window
  • Failure of a door, window or security device to close properly
  • Bio-hazard clean -up

Emergency maintenance situations should be reported immediately. Call our 24 hour facility maintenance phone number - (716) 645-2025. You should also report the emergency to a Campus Living staff member located at an Area Office or Community Building.

Life & General Safety Emergencies

For life and general safety emergencies - please call UPD at 645-2222 immediately.