Call Handlers

Call handlers answer calls, greet callers with recorded prompts and provide them with information and options, route calls, and take messages. A phone consultation will be arranged to discuss the available options and develop a customized call handler to meet your departmental needs. You may want to use call handlers in the following ways:

• Standard and Closed greetings based on time of day schedule
• Direct transfer to another person or department
• Automated attendant to direct calls using a staff directory
• Offer a prerecorded audiotext for frequent inquiries
  
• Automatically restart greeting

Note: Your department must designate a staff member to record and manage the greetings.

See also

UB Call Center Service (UCCX).