Welcome to the UBIT Help Center

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UBIT Help Center North Campus location, Capen Library.

UBIT Help Center in the 3rd Floor Silveman (Capen) Library, North Campus

Ways to Get Help

Stuck in Duo?

Please call us at 716-645-3542 or stop by the Silverman (Capen) 3rd floor service desk.

Phone Support

All hours are Eastern Time. Hours subject to change.

August 24 - December 16*
Day Opens Closes
Monday 8:30 a.m. 7 p.m.  
Tuesday 8:30 a.m. 7 p.m.  
Wednesday 8:30 a.m. 7 p.m.
Thursday 8:30 a.m. 7 p.m.  
Friday 8:30 a.m. 6 p.m.  
Saturday Noon
5 p.m.
Sunday Noon 5 p.m.

* Holidays / Exceptions:

  • Monday, September 2:
    Closed
  • Wednesday, November 27:
    8:30 a.m. – 5 p.m.
  • Thursday, November 28:
    Closed
  • Friday, November 29:
    Closed
  • Saturday, November 30:
    Closed

Classroom Support

All hours are Eastern Time. Hours subject to change.

August 24 - December 20*
Day Opens Closes
Monday 8 a.m. 8 p.m.
Tuesday 8 a.m. 8 p.m.
Wednesday 8 a.m. 8 p.m.
Thursday 8 a.m. 8 p.m.
Friday 8 a.m. 8 p.m.
Saturday 8 a.m. 4 p.m.
Sunday Closed  

* Holidays / Exceptions:

  • Monday, September 2:
    Closed
  • Wednesday, November 27:
    8 a.m. – 5 p.m.
  • Thursday, November 28:
    Closed
  • Friday, November 29:
    Closed
  • Saturday, November 30:
    Closed
  • Tuesday, December 17:
    8 a.m. – 5 p.m.
  • Wednesday, December 18:
    8 a.m. – 5 p.m.
  • Thursday, December 19:
    8 a.m. – 5 p.m.
  • Friday, December 20:
    8 a.m. – 5 p.m.