Service Level Statement:

Wi-Fi Network

Students, faculty, staff and guests to UB enjoy access to and support for a variety of Wi-Fi networks.

On this page:

Wireless Network/Wi-Fi A technology that provides wireless connectivity to mobile devices.
SSID Service Set Identifier, which is a unique id used for naming wireless networks.
Wi-Fi Request Requesting Wi-Fi Service from our standard service offering (e.g., new access point) or getting instructional and informational help (e.g., how to connect).
Wi-Fi Incident/Repair Restoring Wi-Fi Service to normal operation may involve replacement (swapping access points) or maintenance (adjusting system settings).
Wi-Fi Design/Installation Any change or introduction resulting in new Wi-Fi Capabilities outside of our standard service offering (e.g., exterior coverage, branch office/remote office deployments, etc.).

Additional definitions are available in the Service Level Statement - Glossary.

Scope of Services

VPCIO provides Wi-Fi Request, Wi-Fi Repair, and Wi-Fi Design/Installation support to all UB students, faculty, staff and guests in all spaces owned and/or managed by UB. Given the nature of wireless communications, quality of service depends on many factors, only some of which are directly controlled by VPCIO. In particular, incompatible clients and coverage or capacity limitations are not considered to be incidents.

Throughput and reliability may vary depending on a number of conditions. In general, users can expect the following in buildings that are listed as fully covered:

  • Connectivity to an access point from almost anywhere within the building.
  •  20Mbps of throughput for each client.
  • Support for up to 75 clients per Access Point.

Lecture halls have been equipped with multiple access points. The following are the maximum number of users that can be accommodated given the above listed parameters:

  • Small lecture hall = 50 simultaneous users
  • Medium lecture hall = 150 simultaneous users
  • Large lecture hall = 300 simultaneous users

Service Options

eduroam Wi-Fi

The eduroam Wi-Fi service is the recommended secure 802.1x certificate based connectivity for faculty, staff and students while on campus. If configured this service will also allow UB members access at other participating higher ed institutions across the world while allowing those members access here at UB.

UB Secure Wi-Fi

UB Secure is intended for legacy 802.1x secure access for UB's campus network. Your UBITName and password and all data transmitted from your device to the wireless access point (the campus network) are encrypted. While this is available the functionality and security has been replaced by eduroam.

UB Connect Wi-Fi

The UB Guest Wi-Fi service is for UB guests and visitors only. Guests and visitors can access the network by logging in with any email address. Wi-Fi service is limited and non-secure.


UB_Devices is a pre-shared key SSID for devices unable to use enterprise authentication. Registration is completed on clearpass and uses a university wide pre-shared key. Common devices include gaming consoles, smart watches and other simple wireless clients.


UB Wi-Fi is available to guests, students, faculty and staff of UB in all spaces owned and/or managed by UB. New access points are billed a one-time installation fee. Applicable fees associated with UB Wi-Fi are described at Cost of Services.

Service Response Targets

All of the listed service goals are defined within the Hours of Support. In other words, if an issue is reported outside of hours of support, the clock would not  start until start of business the following business day. As targets, these are not guarantees on response time, but goals that help define the needed support resources.

Hours of Availability:

  • All Locations: 24x7x365

Hours of Support:

  • Downtown, North, South Campus: 8:30am-5pm M-F

UB Wi-Fi Request:

UB Wi-Fi Incident:

UB Wi-Fi Design/Installation:

Requesting Services/Support

Requests for services or support should be logged with the UBIT Help Center at

Still need help?

Contact the UBIT Help Center.